Retail Associate

About the role

The Retail Associate is responsible for ensuring customers have a positive shopping experience. Key responsibilities include greeting customers, assisting with merchandise, responding to customer inquiries, and performing various cleaning tasks.

Responsibilities

• Understands safety is the top priority and practices safe behaviors.
• Maintains a safe and secure shopping environment by being aware of the sales floor and reporting unsafe conditions.
• Treats all customers and associates with respect and courtesy, recognizing fellow associates through Company recognition programs.
• Assists customers with merchandise, answers questions politely, and greets customers by making eye contact and saying "hello."
• Responds promptly and efficiently to customer service calls and handles issues courteously, escalating to leadership when necessary.
• Represents and supports the company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas.
• Maintains a professional appearance and adheres to the company's dress code.
• Performs daily sizing and recovery tasks to ensure a neat, clean, and organized store.
• Expedites new merchandise receipts and merchandises items according to company best practices.
• Understands and follows loss prevention policies, including identifying and processing shortfalls.
• Demonstrates integrity and honesty in all interactions with associates and customers.
• Manages work processes effectively, prioritizes tasks, and ensures accountability and execution.

Qualifications and Special Skills Required

• Effectively communicates with customers, associates, and store leadership in a friendly, respectful, cooperative, and pleasant manner.
• Able to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/ADA

• Ability to use all store equipment, including PDTs, registers, and PCs as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Supervisory Responsibilities

No supervisory responsibilities.