Retail Associate

About the role

Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality, and inclusion journey!

Responsibilities

• Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
• Analyzes Store reports evaluating controllable expenses and overall Store performance.
• Addresses any variance to Company standards with an appropriate action plan, partnering with the District Manager as needed.
• Schedules Associates to meet business objectives.
• Accepts special assignments as directed by Leadership.
• Manages payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
• Recruits, hires, trains, and develops Assistant Managers, Area Supervisors, and non-exempt Associates.
• Reduces Store turnover by utilizing and promoting retention tools including incentive programs, recognition opportunities, contests, and training.
• Addresses personnel and performance issues including coaching, verbal and written warnings, progressive discipline, and termination when needed.
• Maintains compliance with Ross personnel policies and procedures.
• Manages Associate Relations issues, consulting with the District Manager as needed.
• Maintains compliance with all State, Local, and Federal regulations.
• Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.
• Maintains a safe and secure environment by ensuring adherence to Company safety policies and supervising Associates and customers.
• Treats all Customers, Associates, and other leaders with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times.
• Recognizes Associates using Company recognition programs.
• Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.
• Models, with a professional appearance, in accordance with the Company Dress Code.
• Ensures a clean, neat, easy-to-shop environment by managing the Store.
• Ensures merchandise is presented and organized according to Company merchandising guidelines.
• Manages merchandise processing to the sales floor within the expected Company timeframe.
• Trains Associates on Loss Prevention programs to achieve Store shortage goals.
• Represents and supports the Company brand at all times.
• Monitors mark-out-of-stock policy to ensure proper administration.

Qualifications and Special Skills

• Five or more years of Store management experience in a retail environment.
• Maintains a high level of Customer service.
• Demonstrates the ability to lead, manage, motivate, and communicate positively to Store Associates at all levels.
• Ability to train, coach, and develop Associates at all levels.
• Ability to organize and prioritize tasks necessary to accomplish goals, develop a schedule to complete tasks and execute to achieve results.
• Fluency in English.
• Exercises considerable independent judgment and discretion.
• Ability to work evenings and weekends.