Retail Associate

About the role

The Retail Associate plays a crucial role in ensuring a positive shopping experience for customers. They are responsible for maintaining a safe and secure environment, treating both customers and colleagues with respect, and performing a variety of tasks across different areas of the store.

Responsibilities

• Understands safety as the top priority and practices safe behaviors.
• Maintains a safe and secure shopping environment by being aware of the sales floor and reporting any unsafe conditions.
• Treats customers and associates with respect and courtesy, and recognizes colleagues through company recognition programs.
• Assists customers in any way necessary, including register training, merchandise assistance, and answering customer questions politely and knowledgeably.
• Provides prompt and efficient responses to customer service calls and handles customer issues courteously, escalating to leadership when necessary.
• Represents and supports the company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas.
• Maintains a professional appearance and adheres to the company's dress code.
• Performs daily assigned sizing and recovery tasks to keep the store neat and organized.
• Expedites new merchandise receipts to the sales floor, merchandising items according to company best practices, and maintaining familiarity with merchandise and brand names within departments.
• Understands and follows the Loss Prevention Awareness program, Shortage Highway, and Store Protection Specialist (SPS) position.
• Demonstrates integrity and honesty in all interactions with colleagues and customers, safeguarding confidential information, cash, and merchandise.
• Fulfills Mark-Out-of-Stock (MOS) policies, identifies and processes MOS merchandise, and notifies leadership for approval.
• Handles cash, checks, charge cards, and refunds accurately and efficiently, following all policies and procedures.
• Demonstrates a sense of urgency and maximizes productivity by executing all store best practices and minimizing steps and touches in their workflow.

Qualifications and Special Skills Required

• Effectively communicates with customers, colleagues, and store leadership in a friendly, respectful, cooperative, and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/ADA

• Ability to use all store equipment, including point-of-sale terminals (PDTs), registers, and PCs as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Supervisory Responsibilities

No supervisory responsibilities.

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Equal Employment Opportunity

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire, and develop a strong, talented, and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental, or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth, or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state, or local laws.