Retail Associate

Employment eligibility is verified through E-Verify.

About the Role

The Retail Associate at RWB Thrift performs multiple tasks and processes associated with thrift operations, demanding attention to detail, physical endurance, and the ability to thrive in a fast-paced environment. Retail Associates may be assigned to different areas within the sales floor and take pride in maintaining an orderly and clean store amidst ever-changing inventory.

Responsibilities

• Greet and assist customers
• Maintain organization and color order on the sales floor
• Ensure the return of products to their designated locations
• Remove potential safety hazards by promptly picking up fallen items, addressing spills, and cleaning up breakage
• Organize and uphold assigned departments to organizational standards
• Prioritize attention to detail, accuracy, and timeliness in tasks
• Adhere to safety procedures and guidelines
• Fulfill other duties as assigned by the leadership team
• Ensure compliance with all company policies and procedures

Qualifications

• High school diploma or GED preferred
• Previous thrift, retail, warehouse, or customer-facing experience is preferred, but not required

Physical Requirements

• Ability to Safely Perform Job Functions: Capable of safely and effectively performing essential job functions in accordance with ADA, FMLA, and other federal, state, and local standards, including meeting both qualitative and quantitative productivity requirements.
• Physical Strength: Must have the ability to occasionally lift and carry up to 25 lbs, frequently exert up to 25 lbs. of force, and constantly apply negligible force when handling objects.
• Endurance: Able to stand for extended periods of time.
• Manual Dexterity: Proficient in performing repetitive motions such as extending hand(s) and arm(s) in any direction and working primarily with fingers rather than the whole hand or arm.
• Fine Motor Skills: Skilled in tasks involving seizing, holding, grasping, turning, or otherwise working with hand or hands.
• Balance and Agility: Capable of maintaining body equilibrium to prevent falling on narrow, slippery, or erratically moving surfaces, as well as maintaining balance when performing agile tasks.
• Visual Acuity: Possesses clarity of vision at 20 inches or less and 20 feet or more.
• Footwear: Required to wear closed-toe shoes for safety purposes.
• Repetitive Tasks: The job involves regular repetitive motions.

Work Environment

• Atmosphere: Dynamic and characterized by a consistently busy environment. The ability to thrive in a fast-paced and busy environment is essential for this role.
• Noise Level: Noisy due to the bustling activity on the sales floor and the production area. The ability to work effectively in a noisy environment is a requirement for this role.
• Lighting: Bright lighting throughout the front and back of the store. The ability to work effectively in a bright environment is a requirement for this role.
• Interactions with Others: Regular interactions with customers, donors, and coworkers, fostering a collaborative and customer-focused environment. Effective communication and interpersonal skills are required.
• Flexibility: Employees may be asked to switch tasks or departments based on operational needs. Expected to work in all areas as assigned, contributing to a well-rounded and collaborative team environment.

Language Requirements

Employees are not required to communicate exclusively in English within the workplace. However, a fundamental understanding of written and spoken English may be necessary for comprehending instructions and communicating with customers, donors, colleagues, and supervisors who primarily use English.

Other Requirements

• Dependability: Demonstrates regular and punctual attendance; behaves consistently and predictably.
• Integrity: Thinks and acts ethically and honestly; takes responsibility for actions.
• Humility: Recognizes one's own limitations, is open to learning from others, and treats everyone with respect and dignity.
• Customer Focus: Possesses a strong customer focus, demonstrating empathy, active listening, and responsiveness.
• Composure: Maintains emotional control while managing responsibility, even under ambiguous or stressful circumstances.
• Adaptability: Embraces needed change and modifies behavior to achieve organizational objectives.
• Attention To Detail: Observes details, promptly catches and rectifies small mistakes, delivering high-quality, accurate work.
• Inclusion: Creates and participates in an inclusive environment, valuing and respecting diversity.
• Team Player: Identifies with the larger team and prioritizes collective success over personal achievements.
• Informal Communication: Clearly and articulately conveys information in casual or informal situations.
• Resilience: Recovers from mistakes or adjusts easily to change; sustains efforts despite difficulties.
• Professionalism: Conducts oneself consistent with organizational values, policies, and standards.

Pay

Pay Range: $15.00 to $17.00 per hour