Retail Associate
Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
About the role
Meow Wolf opens portals of possibility. We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration. Our vision is to be the world’s leading creative company, reimagining the paradigm of art and storytelling to make a positive difference in the world.
The Retail Associate champions weirdness, radical inclusion, and the power of creativity to change the world. Reporting to the Retail Manager, the Retail Associate creates an out-of-this-world shopping experience for our guests. We encourage Retail Associates to elevate the narrative within our story world by executing their job duties with a performative and creative flair.
Responsibilities
- Welcome guests to the exhibition and/or gift shop and answer their questions
- Perform job responsibilities with a creative flair that elevates the exhibition narrative
- Deliver a memorable guest experience through exceptional customer service
- Monitor crowds and assist with crowd control to ensure the safety of guests and staff
- Remain knowledgeable on products offered and discuss available options
- Maintain in-stock and presentable conditions throughout the Retail space
- Process POS (point of sale) purchases and merchandise returns
- Receive products and stock the sales floor, including processing incoming shipments, restocking displays, merchandising, etc.
- Collaborate with other team members to create and maintain a pleasant environment for guests
- Comply with inventory control procedures
- Respond to injuries and emergencies appropriately, including reporting incidents to the Manager on Duty
- Fulfill other duties as required or directed by management
Requirements
- Strong service skills and a welcoming demeanor
- Basic understanding of sales principles and customer service practices
- Ability to communicate with others to exchange information
- Embody Meow Wolf customer service expectations to enhance guests’ experience
- Learn and operate ticketing and point-of-sale systems
- Follow and enforce safety rules
- Maintain composure in stressful situations
- Adaptable to changes in a fast-paced work environment
- An interest in the arts
- Ability to work a flexible schedule, including weekdays, weekends, evenings, and holidays
- Must be 18 years of age or older at the time of hire
Preferred Qualifications
- Prior work experience in high-volume, guest-facing spaces such as retail, museums, theme parks, recreation facilities, escape rooms
- Prior experience with point-of-sale systems
- Hidden talents that can be employed as part of the persona including but not limited to: singing, dancing, magic, comedy, conversationalist, impersonator, or otherwise
- Bilingual, especially but not limited to English and Spanish
Work Environment
This position works in indoor settings with exposure to noisy environments, dim lighting, strong visual effects including strobing lights, special effects, fog machines, and small and/or enclosed spaces. When working in outdoor settings, the position is exposed to weather conditions and varied temperatures.
Physical Demands
- Moving in different positions to accomplish tasks in various environments, including tight spaces
- Remaining in a stationary position for prolonged periods
- Repeating motions that may include the wrists, hands, and/or fingers
- The positioning of moving objects up to 20 pounds, occasionally while on a stepstool
All employees will comply with company and OSHA standard workplace safety protocols. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Schedule
This is a part-time position. This position works a flexible schedule, including weekdays, weekends, evenings, and holidays.
Onboarding
- Exploring Meow Wolf Origins
- Attending Immersiversity
- Reviewing Meow Wolf’s Employee Handbook
- Attending departmental training
- Shadowing experienced Team Members
Benefits
As part of the total compensation package for full-time employees, Meow Wolf offers a comprehensive benefits package that includes various options to meet individual healthcare and financial needs along with many perks.
- Medical Insurance options: PPO & HDHP
- Dental and Vision Insurance
- HSA, HRA, and FSA options
- 401k Retirement Plan
- Company paid Life Insurance Policy and Disability Coverage(s)
- Voluntary Critical Illness and Life Insurance Policies
- Company Paid Employee Assistance Program
- Paid Parental Leave for 12 weeks
- Discount off Meow Wolf Gift Shop Merch and Cafes
- Admission to Meow Wolf attractions for employees and guests
Regular or Project-Based Full-time positions.