Retail Associate

About the role

The Lucas Museum of Narrative Art is set to open in September 2026. It is dedicated to illustrated storytelling and features a collection of works by renowned artists and comic art legends. The museum also houses the Lucas Archives, which includes models, props, concept art, and costumes from George Lucas's film career. Located in Exposition Park, Los Angeles, the museum spans 11 acres and features a 300,000-square-foot building with galleries, theaters, a library, restaurant, café, retail store, and community spaces.

Responsibilities

• Serve as first point of contact, providing a welcoming, attentive, and personalized retail experience that anticipates guest needs and supports exceptional service.
• Engage guests with product knowledge, connecting merchandise to exhibitions, artists, and cultural narratives.
• Operate POS systems with accuracy and discretion, ensuring a smooth, polished transaction experience.
• Hold high merchandising standards, ensuring displays are aesthetically balanced, and aligned with the museum standards and brand.
• Support pricing, packaging, and inventory accuracy with strong attention to detail, thoughtful presentation, and care.
• Respond to guest inquiries and concerns with professionalism, confidence, and thoughtful solutions.
• Collaborate with team members to achieve sales goals while preserving a cohesive, elevated, guest-centered environment.
• Support opening and closing procedures, while maintaining a polished, inviting, and retail space aligned with the museum’s visual standards.

Qualifications

• Customer-facing and/or sales experience in premium retail, hospitality, cultural, or service-oriented, high-touch environments preferred; open to all experience levels and candidates with transferable experience are encouraged to apply.
• Experience within an arts and cultural organization or high-volume setting with elevated guest service standards desired.
• Demonstrated ability to drive sales through thoughtful product recommendations, relationship building, and conversion techniques.
• Understanding of retail operations, including inventory management, quality assurance, and RFID inventory systems.
• Proficiency in POS systems; experience with Shopify or Square is a plus.
• Experience with cash handling procedures and compliance.
• Strong attention to detail, with the ability to maintain visually compelling, gallery-inspired merchandising displays.
• Exceptional communication skills with a polished and professional presence.
• Proactive, solutions-oriented mindset with strong problem-solving capabilities.
• Ability to work a flexible schedule, including weekends, holidays, evenings, and special museum programs, exhibitions, and events.

Equal Opportunity and Our Commitment to Diversity

The Lucas Museum of Narrative Art is committed to building a team that represents and supports a variety of backgrounds and perspectives. We foster a work environment free of discrimination and harassment, and we seek to recruit, develop, and retain the best qualified people from a diverse candidate pool. Applications from traditionally underrepresented communities are encouraged.