Retail Associate

Position Summary

The Retail Associate supports the store leadership team through the cultivation of a store environment that surprises and delights our guests/customers each time they walk through our doors. We envision someone with a vibrant personality, an efficient nature, and natural warmth. Our ideal candidate will provide exceptional service in all aspects of the sales floor – guest engagement, selling, product knowledge, styling, cash wrap, restock and overall shopkeeping. They are a team player through supporting daily processes, maintaining product and visual standards, and adapting in the Crystal Bridges and Momentary daily pace.

Principal Responsibilities

• Deliver a positive, friendly experience by engaging the guest through conversation and service.
• Enhance the guest experience by focusing on customers and not on projects during prime hours.
• Contribute to the overall store culture by being positive, respectful, and helpful to others and act as a positive role model to peers.
• Able to adapt to a changing environment and multiple priorities.
• Work productively within the team and take initiative to work with others toward a common, collaborative goal.
• Assist in the training and development of peers.
• Actively participate in daily and department meetings.
• Demonstrate proficiency in job knowledge, participate in the processing of new shipment, help the team to keep receiving and back stock areas clean and organized.
• Exhibit awareness of loss prevention guidelines.
• Always adhere to company health & safety regulations.
• Uphold store merchandising and cleanliness standards.
• Support personalized and framed art print orders from start to finish, communicating with customers and internal teams to ensure timely completion.
• Support sales by assisting in merchandising and display projects.
• Exhibit a familiarity with current product, trend awareness and how they reflect with the exhibitions.
• Balance individual (own) cash drawer at the end of each shift and always follow cash handling procedures to ensure accurate accounting of all revenue.
• Support departments during performances, special events and festivals.
• Proactively seek and obtain information regarding museum policies/promotions, activities, and events to provide a high level of guest engagement.
• Become familiar with museum buildings, grounds, and community to provide appropriate information and direction to guests.
• Other duties as assigned.

Qualifications and Skills

• High School graduate or equivalent.
• Professional verbal communication skills.
• Minimum of 1-year related experience and/or training in a customer service-oriented field.
• Excellent writing and analytical skills.
• Previous experience in a retail environment.
• Familiar experience with POS systems.
• A love of and experience with art, fashion, or consumer brands.
• The ability to think creatively and be a thoughtful problem solver.

Physical Demands and Work Environment

• Physical demands: Bending, lifting, carrying, and reaching stock shelves at least 5' in height and up to 40 lbs.; pushing or pulling more than 40 lbs. and opening multiple doors while pushing loaded carts. Standing 4+ hours at a time. Ability to use step ladder to reach merchandise on 6' high shelves. Ability to sit for long periods of time.
• Work Environment: Work will be performed in the stores, spaces and grounds. Additionally, strong communication skills and ability to interact politely and effectively with a wide range of members, guests, volunteers and staff. Must have flexibility and an open availability work schedule - Sunday through Saturday, daytime, evenings, weekends, holidays, and on-call for emergencies.