Retail Associate

About the role

As a Retail Associate, you serve as a brand ambassador and ensure exceptional in-store experiences through positive customer interaction. You will employ your natural problem-solving and sales abilities to answer customer questions and make compelling product recommendations while supporting Columbia Sportswear Company’s values to enhance customer service and teamwork.

Responsibilities

• Provide exceptional customer service by responding to consumer questions or issues regarding product features, benefits, and availability; engage with consumers to understand their needs and preferences (e.g., demonstrate and explain merchandise, make suggestions on suitable options for consumers, etc.).
• Maintain store standards for visual merchandising, cleanliness, and safety; retrieve merchandise from the sales floor, stock room, or other inventory locations.
• Perform all required cash register transactions (e.g., sales, returns, exchanges, connecting consumer to loyalty program) efficiently and accurately.
• Contribute to store profitability by receiving, handling, replenishing, and processing incoming and outgoing product flow in the stores accurately and efficiently.

Requirements

• No specific education required (High School Diploma or GED preferred).
• 2 (or less) years of experience in a position or specialization.
• Skill operating Inventory and Point of Sales (POS) systems, and various other retail software tools.
• 16 years of age or older.
• Frequently in an active environment (i.e., requires the ability to constantly move about) that can be physical or strenuous (frequently adjusting/moving items weighing up to 40 lbs.), may frequently use specialized equipment, may have exposure to dust and noise.
• Ability to communicate clearly with others.
• Availability to work a flexible retail schedule, which may change seasonally and in response to location-specific business trends or forecasts.

Benefits

• Wellness time off to support your health and wellness journey.
• Employee Discounts from all our brands including Columbia, prAna, Sorel, and Mountain Hardwear.
• Employee Assistance Programs (EAP) providing access to free mental health services, financial services, discounts on fitness programs, and more.
• 401k plan with a generous company match.
• Free and confidential 24/7/365 counseling services (EAP+).
• Commuter benefits such as transit and parking reimbursement programs.
• Wellness benefits and additional employee discounts.

Pay

Pay Range: $15.00 - $21.60 per hour. Expected Pay Range for Hire: $15.00 - $16.00 per hour. Newly hired employees typically start at the beginning rate for the specific store; however, previous experience will be considered.