Retail Assistant Store Manager, Savage X Fenty (St. Louis Galleria - St. Louis, MO)

About the role

The Assistant Store Manager will report directly to the Store Manager and serve as a key partner in driving store performance and team development. This role will shape the brand's retail presence and customer interactions, fostering an inclusive team and outstanding customer experiences.

Responsibilities

• Upkeep an inclusive store culture that is reflective of our values and brand ethos, resulting in a team of engaged store associates and outstanding customer experiences.
• Fulfill Manager on Duty responsibilities, including opening and closing procedures, bank deposits, driving productivity during downtime, upholding cleanliness standards, and ensuring a welcoming, service-focused sales floor at all times.
• Achieve KPI targets, budgets, and objectives by driving a culture of business owners who hold themselves accountable to individual and overall performance.
• Maintain all safety and security standards, as well as identify and communicate potential issues.
• Actively engage our customers in new and meaningful ways by providing knowledge on the fabrics, features, fit, and function of our product.
• Work closely with Store Manager on the in-store strategy to recruit, hire, onboard, and develop dynamic store employees with an experience that echoes our brand philosophy and company ethos.
• Coach and develop store team to offer an exceptional experience to our guests and VIPs centered around our customer service model.
• Ensure accountability and appropriate management of all day-to-day operational procedures, financial targets, and company policy standards in store.
• Drive the store customer service strategy to deliver a best-in-class omni shopping experience to our VIP members and guests centered around inclusivity, innovation, and community outreach.
• Oversee the store team’s care and maintenance of in-store technology.
• Delegate responsibilities while maintaining organizational control of branch operations and customer service.
• Participate to provide and nourish feedback from all levels of the organization to continuously improve the business.
• Ensure the visual merchandising and styling standards ensuring product presentation aligns with the brand experience.
• Maintain cleanliness and organization of the store, including sales floor, stockroom, and common areas.

Requirements

• 3-4 years of working in a high-volume retail environment with 2-3 years of direct leadership experience.
• A flexible and reliable schedule; scheduled to work evenings, weekends, and holidays based on business needs.
• A high degree of comfort dealing with ambiguity, including the ability to take initiative when an opportunity provides itself.
• Ability to identify, nurture, and develop talent in a fast-moving and ever-changing retail environment.
• Self-directed and highly motivated to take ownership of tasks to ensure solutions.
• Excellent verbal, written, and interpersonal communication skills.
• Familiar with retail inventory and POS systems.
• The ability to multi-task, set priorities, and work well under pressure.
• This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders.
• Tech-Savvy or very comfortable with emerging technologies.

Qualifications

• Applicants must be 18 years of age or older.

Skills

• Customer Service
• Team Leadership
• Store Management
• Product Knowledge
• Customer Engagement
• Visual Merchandising
• Inventory Management
• Technology Integration

Benefits

• 70% employee discount on Savage Retail Brands
• Paid Sick Time
• Paid Time Off
• 401k match
• Quarterly Bonus Plan
• Monthly Free Outfit

Pay

• Details about pay structure and compensation are not specified in the job description.

Schedule

• Details about the schedule are not specified in the job description.

Benefits

• Details about benefits are not specified in the job description.