Retail Assistant Store Manager- La Plaza Mall

At POP MART, we believe art has the power to inspire joy, spark imagination, and bring people together. As an Assistant Store Manager, you'll play a critical leadership role in delivering an exceptional customer experience while supporting all aspects of store operations. You'll partner closely with the Store Manager to drive sales performance, develop a high-performing team, execute operational excellence, and ensure the store consistently reflects the POP MART brand.

Responsibilities

• Leadership & Talent Development
  • Partner with the Store Manager to recruit, coach, develop, and retain a high-performing team.
  • Lead, motivate, and develop Brand Associates and Sales Leads through coaching, feedback, and recognition.
  • Foster an inclusive, collaborative, and customer-first culture that reflects POP MART's values.
  • Serve as Manager on Duty, making operational and customer service decisions while ensuring an exceptional store experience.
  • Support onboarding, training, and performance development of new team members.
• Customer Experience
  • Deliver an exceptional customer experience by leading from the sales floor and setting the standard for customer engagement.
  • Inspire excitement around POP MART's artists, characters, Blind Boxes, MEGA Collections, and exclusive collaborations.
  • Resolve customer concerns professionally while building long-term loyalty.
  • Ensure every customer interaction reflects POP MART's premium brand experience.
• Sales & Business Performance
  • Partner with the Store Manager to achieve sales goals and key performance indicators (KPIs), including:
    • Sales
    • Conversion
    • Units Per Transaction (UPT)
    • Average Transaction Value (ATV)
    • Payroll productivity
    • Inventory accuracy
  • Analyze business results and identify opportunities to improve sales performance.
  • Execute action plans to improve store performance and customer engagement.
  • Promote new product launches, limited-edition releases, and seasonal campaigns.
• Store Operations
  • Oversee daily store operations, including opening and closing procedures, cash management, safety, and operational compliance.
  • Ensure company policies, procedures, and loss prevention standards are consistently followed.
  • Maintain an organized, clean, and safe store environment.
  • Support scheduling, daily task planning, and operational execution.
  • Monitor inventory accuracy, shipment processing, replenishment, transfers, and stockroom organization.
• Visual Merchandising & Inventory
  • Execute POP MART visual merchandising standards and marketing initiatives.
  • Install planograms, fixtures, promotional signage, and seasonal displays.
  • Adjust merchandising based on inventory levels, sales trends, and business priorities.
  • Partner with store leadership to maintain inventory accuracy through cycle counts, audits, and replenishment.
  • Ensure back-of-house organization supports efficient store operations.
• Brand & Community
  • Serve as a knowledgeable brand ambassador by staying current on POP MART's products, artists, characters, and company initiatives.
  • Support in-store events, product launches, pop-up activations, conventions, Robo Shop operations, and new store openings.
  • Build excitement within the local collector community while promoting POP MART's unique brand experience.

Requirements

• 2+ years of retail leadership experience in a supervisory or management role.
• Proven ability to lead, coach, and develop high-performing retail teams.
• Strong understanding of retail operations, customer experience, and business performance metrics.
• Passion for delivering exceptional customer experiences.
• Interest in designer toys, collectibles, art, anime, gaming, fashion, or pop culture is highly valued.
• Strong leadership, communication, and interpersonal skills.
• Demonstrated ability to analyze business metrics and implement action plans that drive results.
• Excellent organizational skills with the ability to prioritize competing responsibilities.
• Comfortable working independently while making sound business decisions.
• Ability to adapt quickly in a fast-paced retail environment.
• High School Diploma or equivalent required.
• Must be at least 18 years of age.

Physical Requirements

• Must be able to stand and walk for extended periods throughout scheduled shifts.
• Must be able to frequently bend, reach, stoop, kneel, and climb ladders or step stools to stock and retrieve merchandise.
• Must be able to regularly lift, carry, push, or move merchandise weighing up to 25 pounds.

Benefits

• Market-competitive packages: 401k, health insurance, PTO, paid sick leave, and family leave.
• Growth opportunities: on-the-job training, leadership development, and stretch assignments to advance your career.
• Career development: opportunities to take on larger responsibilities as POP MART's North America business scales rapidly.

Pay

The hourly pay range for this position is $17.00-$22.00 per hour. This range may vary based on geographic location. Individual compensation will be determined based on factors including job-related knowledge, skills, experience, and qualifications.