Retail Assistant Store Manager - Fort Myers, FL

At Consumer Cellular, we’re on a mission to be the most beloved wireless company in the nation, and that starts with our people. If you’re someone who believes work should feel meaningful, relationships should come first, and service should feel human, you’ll fit right in here. As part of our retail team, you’ll build relationships, guide guests with patience and expertise, and create moments that turn first-time visitors into lifelong customers. We’re expanding rapidly, offering opportunities for leadership development, skill-building, and career progression.

About the role

The Retail Assistant Store Manager supports overall store effectiveness and delivers exceptional customer experience. This role partners closely with the Store Manager to help meet performance, sales, and customer satisfaction goals. Success requires excellent customer service skills, the ability to actively sell and meet individual performance expectations, support training efforts, and contribute to team development.

Responsibilities

• Engage customers on the sales floor, assist with device setup, plan selection, and complete sales transactions to achieve individual and store sales goals.
• Support daily store operations in partnership with the Store Manager, ensuring company standards and processes are followed.
• Reinforce training, onboarding, and policy expectations through hands-on guidance and modeling best practices.
• Follow established procedures to support store operations during scheduled shifts, including when the Store Manager is not present.
• Partner with the Store Manager on team-related matters and escalate employee relations or policy concerns as appropriate.
• Complete opening and closing responsibilities, including register reconciliation and securing the store per company guidelines.
• Maintain store presentation standards, ensuring the sales floor, backroom, and customer areas remain clean, organized, and welcoming.
• Implement marketing and merchandising updates, including promotional materials, signage, device displays, and pricing changes.

Requirements

• High School Diploma required.
• 2+ years of retail experience required; wireless, specialty retail, or big box experience preferred.
• Strong communication skills, both verbal and written.
• Demonstrated ability to support training and guide team members.
• Solid business acumen and understanding of retail performance metrics.
• Self-motivated with the ability to work in a fast-paced environment.
• Flexible schedule, including weekends and occasional travel as needed.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing, and moving items. Requires the ability to move around the store, assist customers, and maneuver merchandise when necessary.

Pay

The wage for this position is between $21.00-$22.00/hour plus uncapped commission. Minimum Salary: $44,100. Maximum Salary: $57,750. This information reflects the anticipated base salary range based on current national data. Minimums and maximums may vary by location.

Schedule

This position is classified as modified full-time, ranging between 30 to 39 hours per week. On average, most employees in this role work approximately 35 hours per week, offering a consistent schedule while maintaining flexibility.

Benefits

• Competitive base pay with potential for shift differential, overtime, and bonus pay.
• Medical insurance (98% company-paid for full-time employee-only coverage).
• Dental and Vision insurance (100% company-paid for full-time employee-only coverage).
• 401(k) company match of 100% up to 6% of your pay.
• Discounted Consumer Cellular wireless phone plan for employees.
• Paid Time Off (PTO) available following a 30-day waiting period (up to 40 hours in the first year for hourly positions).
• 6 company-paid holidays plus 16 hours of floating holiday accrual per year.
• Flexible Spending Accounts (FSA) for health care and dependent care expenses.
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid).
• Long-Term Disability insurance (100% company-paid).
• Employee Assistance Program (100% company-paid).
• Education reimbursement.
• Employee rewards program.

About Consumer Cellular

Founded in 1995, Consumer Cellular is the first wireless provider built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and nationwide coverage, all backed by top-rated, 100% U.S.-based customer support. Based in Scottsdale, AZ, with 3,000 employees nationwide, Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by the American Customer Satisfaction Index (ACSI). Consumer Cellular phones, devices, and plans are available nationwide through company-owned stores, online, by telephone, and at leading retailers including Walmart.