Retail Assistant Store Manager, Fashion Valley Mall
About the role
Join our leadership team at our luxury boutique inside the Bloomingdales at Fashion Valley Mall as an Assistant Store Manager. In this role, you will be the co-leader to the Store Manager, playing a pivotal part in executing strategy to ensure sales and profitability, leading store operations, and delivering an unforgettable Nespresso brand experience. You will inspire and empower your team to provide an inviting and exceptional customer journey while representing Nespresso culture by inspiring, caring, acting, and innovating to bring our brand to life for our community.
Responsibilities
- Customer Obsessed: Lead by example to coach and teach the team, ensuring we deliver our “House of Hospitality” to every customer. Inspire service excellence to create meaningful and memorable customer experiences daily.
- Drive Sales Results: Achieve winning sales and service performance through daily team coaching and effective communication. Use chat-ins to curate the ideal customer journey in our boutique. Evaluate boutique performance with the Boutique Manager to implement improvement strategies.
- Team Development: Motivate team performance through feedback and recognition. Collaborate with the Store Manager to champion the ongoing development and growth of the store team, building capabilities and creating an inspiring culture for learning.
- Operations Excellence: Adapt to evolving priorities. Ensure all operations, inventory, scheduling, and company processes are implemented. Execute store visual guidelines to optimize sales and product presentation. As Quality Coach, identify improvements to create efficiencies and keep the boutique running smoothly.
- Engaged Coffee Expert: Welcome, advise, and guide customers to identify their perfect coffee match. Create coffee moments by offering tastings and sharing your knowledge, our coffee, and our sustainability practices with customers.
- Connect with Community: Think entrepreneurially to plan events that engage new customers, strengthen relationships, and build brand recognition.
- Agile and Resourceful: Thrive by approaching opportunities and challenges with a drive to succeed. Be curious and flexible to try new things.
- Care About Safety: Promote a safety-conscious culture for our employees and customers.
Requirements
- 3+ years of professional experience in a fast-paced or luxury retail environment
- 2+ years of supervisory experience in people management and development of direct reports
- High School Diploma or GED required; Bachelor’s degree preferred
- Proven ability to organize and utilize time management and prioritization skills to effectively manage multiple tasks
- A real passion for coffee, respect for sustainability, and curiosity to educate oneself and others on our coffee culture
- Availability to work open and closing shifts, weekends, and holidays
Benefits
- Competitive pay along with quarterly bonuses for achieving team sales and service goals
- Growth and development opportunities with excellent training programs
- Supportive and collaborative team environment
- Purposeful work as part of a B Corp, making a positive impact on people and the planet
- A free Nespresso machine and coffee product allowance
- 401k with company match
- Educational reimbursement
- Health and mental wellness programs
- DE&I resource groups
- Commuter benefits
- Pet adoption reimbursement
- Employee recognition program
- Discounts at over 2,000 companies
Pay
The approximate pay range for this position is $56,783.75 to $76,771.25. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills, and abilities as well as geographic location.