Retail Assistant Store Manager (Charlotte Premium Outlets)

About the Role

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

The role of a Retail Assistant Store Manager is to support the sales goals and operational duties of the Store Manager. They also help hire, train, and develop staff while cultivating a culture that reflects the core values of New Balance (integrity, teamwork, and total customer satisfaction). In the absence of the Store Manager, the ASM steps into their shoes and runs the store.

Responsibilities

• Create and maintain a "Total Customer Satisfaction" culture
• Help your Store Manager hit financial marks and operational objectives
• Collaborate with Store Manager and District Manager to execute strategic sales plans
• Be a leader! Coach and develop your staff; their success = your success
• Help coordinate volunteer opportunities to build our brand within the communities we serve
• Assist with processing payroll and writing schedules for store associates
• Step up to lead the team when Store Manager is unavailable

Requirements

• Must be 18 years of age or older
• 2 years’ retail experience (some stores in higher volume areas may require more)
• B.A. in Business Administration or related field preferred
• Proficiency with POS systems and Microsoft Office
• Knowledge of retail operations such as sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention
• Demonstrated ability to lead and be part of a team
• Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays
• Ability to lift 4 lbs. constantly; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; frequently climb and descend stairs (depending on location)

Location

Charlotte, NC Retail Only

Pay

Pay Range: $20.30 - $25.35 - $30.40 Hourly (actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more.)

Benefits

• Comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K
• Nontraditional perks: online learning and development courses, tuition reimbursement, $100 monthly student loan support, various mentorship programs
• Yearly $1,000 lifestyle reimbursement
• 4 weeks of vacation
• 12 holidays
• Generous parental leave
• Temporary associates: three options for medical insurance, dental and vision insurance, associate discount
• Part‑time associates: 401k, short term disability, yearly $300 lifestyle reimbursement, associate discount