Retail Assistant Store Manager - Backroom Operations

Job Summary

Provides leadership and direction for all backroom operations, including donation stewardship, processing, inventory management, quality control, and production workflow. Ensures donated goods are handled with care and efficiently prepared to support sales floor needs.

Job Description

Essential Functions

• Oversee daily backroom operations, including full ownership of the donor door, to ensure a clean, organized, and mission-aligned environment that drives operational excellence.
• Ensure a smooth workflow from donor door intake through sorting, processing, and product placement on the sales floor.
• Manage production flow, including quality control, inventory movement, and trailer readiness.
• Align production output with sales performance and inventory needs.
• Maximize the value of donations through efficient processing and strong donor stewardship.
• Ensure an excellent donor experience through friendly, efficient, and respectful service at the donor door.
• Serve as a key member of the store leadership team, collaborating across functions to meet store goals.
• Support cross-training and operational continuity during staffing or business needs.
• Perform other duties as needed to support overall store operations, operational effectiveness, and leadership priorities.

Performance Execution & KPI Accountability

Lead daily production huddles to review performance, identify gaps, and set priorities.
Hold the team accountable to key performance indicators, including production, yield, sell through, quality, and quotas.
Maintain accurate reporting and ensure performance metrics are visible and actionable.
Drive operational excellence by addressing performance gaps quickly and leading continuous improvement efforts.
Ensure store performance meets financial targets and key metrics based on annual and quarterly operating plans.
Reinforce expectations through consistent follow-up and coaching.

People Leadership & Development

Directly supervise, coach, and develop backroom team members and Leads.
Conduct training, performance feedback, corrective action, and development planning in alignment with HR policies.
Build a positive, inclusive team culture that fosters accountability, engagement, and retention.
Support cross-training to ensure operational coverage and business continuity.

Compliance, Safety & Risk Oversight

Ensure adherence to policies, procedures, and operational standards.
Monitor donation intake and production activities to ensure accuracy, quality standards, and compliance with policies and procedures.
Support loss prevention by maintaining awareness and addressing concerns promptly.

Store Leadership & Operational Support

Serve as a key member of the store leadership team, collaborating across functions to meet store goals.
Provide on-floor leadership that models professionalism, accountability, and operational excellence.
Support cross-training and operational continuity during staffing or business needs.
Participate in audits, projects, and initiatives that strengthen store performance.