Retail Assistant Store Manager

About Kendra Scott: We are a fashion-lifestyle brand of big dreams, colorful confidence and inspired design. Founded on Family, Fashion and Philanthropy, we believe that our employees and customers are the heart and soul of our brand, and that giving back is the truest form of success. Our design facilities in Austin, Texas, blend fashion with innovation, and this spirit extends to our growing retail environment across the country.

About the Role

As a full-time Assistant Manager, you are the Store Manager’s "right hand" in developing and implementing the business strategy and leading the brand experience of the store. Your passion lies in training and coaching your team into highly effective connectors who consistently provide an unforgettable WOW experience for all guests. With your support, your team achieves revenue targets, prioritizes philanthropic impact, and delivers operational excellence while uniquely and positively representing the Kendra Scott culture.

Responsibilities

• Customer Focus: Model, teach, and coach WOW service with a “customer is our boss” mentality using the WOW Service Principles. Train and develop others to provide exceptional guest experiences, ensuring all guests feel welcome and part of the Kendra Scott family.
• Drive Results: As a WAM (WOW Awareness Manager), maximize store productivity and build guest connections to drive sales. Support the Store Team Leader in developing business plans to meet key KPIs and take ownership of specific areas to positively impact store performance.
• Develop Talent: Motivate and inspire your team through feedback and recognition. Lead by example to create positive guest experiences and drive team engagement by celebrating outstanding performance. Cultivate team members’ skills through coaching and development.
• Build Networks: Increase brand awareness through philanthropic efforts and community initiatives. Achieve event and giveback goals while acquiring new customers through traffic-driving efforts.
• Instill Trust: Demonstrate integrity in decision-making, ensure audit and shrink results meet Asset Protection Standards, and adhere to Kendra Scott policies and procedures.
• Communicate Effectively: Articulate clear messages, provide ongoing performance feedback, and actively listen to encourage open expression of diverse opinions and ideas.
• Nimble: Thrive in various areas of the business by applying past learnings to new situations. Be curious, flexible, and open to trying new approaches.
• Collaborate: Leverage team skills, talents, and knowledge to achieve common goals. Prioritize idea-sharing and mutual accountability to foster trust and commitment.
• Action-Oriented: Approach challenges with urgency, energy, and enthusiasm. Use reporting and sales trends to make real-time, business-critical decisions and proactively enhance guest experiences.
• Display Courage: Lead with courage, champion ideas, and challenge team members to achieve greatness while caring personally about their growth.
• Ensure Accountability: Take responsibility for your actions and those of your team. Foster commitment, feedback, and problem-solving through ownership of decisions and actions.
• Make Good Decisions: Balance speed and quality in decision-making, even with incomplete information. Remain calm and rely on analysis, wisdom, and experience to guide your choices.

Requirements

• Must be over the age of 18.
• Ability to lift and move at least 50 lbs.
• Ability to bend, squat, twist, and reach.
• Ability to stand and/or walk for at least 6 hours per shift.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Previous experience leading functional teams in a retail management role.
• Strong multi-tasking, attention to detail, priority-setting, and time management skills.
• Experience leading and developing teams, with a focus on impacting others’ careers.
• Connections with local media, non-profit organizations, and key partners to drive traffic and brand awareness.
• Passion for Kendra Scott and the brand’s values: Family, Fashion, and Philanthropy.
• Willingness to relocate long-term for career growth opportunities is strongly preferred.
• Must be available to work at least 30 hours per week, including nights and weekends.