Retail Assistant Store Manager
About the role
We are a fashion-lifestyle brand dedicated to Family, Fashion, and Philanthropy. Our stores embody innovation and design, and we seek an Assistant Manager to join our team.
Responsibilities
Customer Focused: Model, teach, and coach WOW service with a customer-first mentality. Use WOW Service Principles to connect with every guest and make a difference in their day.
Drive Results: Develop and implement short and long-term business plans to drive key KPIs. Take ownership over a specific area of responsibility to positively impact store performance.
Believe in Developing Talent: Motivate and inspire your team through feedback and recognition. Show your team how to create positive experiences for all guests on the sales floor and at events.
Build Networks: Increase brand awareness through philanthropic efforts and other community initiatives. Acquire new customers through traffic-driving efforts to enhance the brand's impact.
Instill Trust: Be a person of your word. Gain the confidence and trust of others through honesty and authenticity. Demonstrate integrity in decision-making and follow Kendra Scott policies and procedures.
Communicate Effectively: Understand the importance of clear communication and provide ongoing performance feedback. Actively listen to diverse opinions and ideas.
Nimble: Find ways to thrive in various areas of the business. Apply past experiences to new situations and be curious and flexible.
Collaborate: Bring people together to leverage their skills, talents, and knowledge for mutual accountability, trust, and commitment.
Action-Oriented: Approach new opportunities and challenges with urgency, high energy, and enthusiasm. Leverage reporting and daily sales trends to make real-time, business-critical decisions.
Display Courage: Overcome fear to champion ideas, positions, and others. Care personally about people and challenge them to achieve greatness.
Ensure Accountability: Take responsibility for your actions and the actions of those you lead. Foster commitment, feedback, and problem-solving through ownership over decisions and actions.
Make Good Decisions: Rely on a balanced mix of analysis, wisdom, experience, and judgment to guide decision-making. Know when to move ahead and act even when information is incomplete.
Requirements
Must be over the age of 18
Ability to lift and move at least 50 lbs
Ability to stand and/or walk for at least 6 hours per shift
Flexible schedule to meet business needs, including evenings, weekends, and holidays
Bachelor’s degree or equivalent work experience
Previous experience leading functional teams in a retail management role
Strong connections with local media, non-profit organizations, and other key partners to drive traffic and brand awareness
A passion for Kendra Scott and its mission of Family, Fashion, and Philanthropy
Available to work at least 30 hours per week, including nights and weekends