Retail Assistant Store Manager

About the Role

As a successful Assistant Store Manager, you will strive to go for WOW! — the standard of customer service at Duluth Trading Company. This means treating customers right and looking for opportunities to go above and beyond to create special experiences.

Responsibilities

• Demonstrate leadership in driving sales and profitability by achieving financial goals.
• Lead KPI initiatives through Associate training and development.
• Maintain merchandise presentation according to Visual Merchandising standards, floor-sets, and product messaging, while ensuring all current sales promotions are upheld.
• Personally demonstrate a high level of customer engagement and set expectations for the team, ensuring the customer remains the center of all operations.
• Develop comprehensive product knowledge of the Duluth brand to provide solution-oriented, friendly service to customers, and lead the team in doing the same.
• Partner with the Store Manager to develop optimal staffing levels and floor coverage for customer engagement.
• Ensure customer profile information is accurately recorded and maintain Company standards for cleanliness across the sales floor, stockroom, restrooms, cash wrap, and hospitality area.
• Partner with the Store Manager to recruit, hire, train, motivate, and lead employees while demonstrating professionalism, integrity, and company values.
• Exhibit sound decision-making skills and perform with minimal supervision, focusing on solution-based approaches.
• Provide clear and consistent feedback to employees regularly.
• Assist the Store Manager in ensuring all Human Resource protocols and documentation are completed efficiently and maintain employee files according to standards.
• Assist in the goal-setting process for the Store leadership team.
• Adhere to all Company guidelines, policies, and programs, and set a positive example for the team.
• Be receptive and responsive to feedback, and identify problems or opportunities to discuss with the Store Manager.
• Understand inventory and expense control, and lead the team in handling merchandise receipts and transfers accurately and efficiently.
• Lead the team in visual merchandising of the sales floor.
• Understand, execute, and train all cash handling and reporting functions, ensuring proper processing of register functions.
• Ensure the store is secured and respond to alarms as directed.
• Maintain the safety of employees and customers, and communicate any concerns to the Store Manager or Human Resources.

Requirements

• High school diploma or equivalent; Associate’s or Bachelor’s degree with a focus in Business Administration and/or Merchandising preferred.
• Three years of retail experience with a minimum of one year of management experience; retail management experience is preferred.
• Specialty retail leadership experience is a plus.
• Must be customer-centric and able to adapt in a growing and changing environment.
• Ability to motivate and lead others, with strong problem-solving skills and the ability to make sound decisions.
• Must be goal-oriented, results-driven, and exemplify a high standard of integrity and trust.
• Excellent communication and listening skills, with the ability to collaborate and function as part of a team.
• Ability to work a flexible shift, including evenings and weekends.
• Authorization to work in the United States without sponsorship.

Environmental Factors

• Must be able to stand or walk for up to eight hours a day.
• Frequent reaching, bending, and twisting — below the waist and above the shoulders.
• Frequently required to use repetitive hand-to-finger motions and reach with hands and arms.
• Frequently lift up to 20 pounds, occasionally lifting up to 40 pounds.
• Push/pull up to 20 pounds.
• Ability to climb ladders, reach, and bend.
• Work in temperatures ranging from 50–80 degrees, especially in stockroom areas.
• Able to use common tools such as a hammer, screwdriver, and wrench for floor sets.
• Use of a computer up to 60% of the time throughout the day.

Benefits

• Multiple Medical plan options.
• Dental & Vision plans.
• Medical and Dependent Care Flexible Spending Accounts.
• Health Savings Account including company contributions.
• Company-paid Life Insurance and AD&D.
• Company-paid Short-Term Disability.
• Various voluntary benefits, including Accident, Critical Illness, Hospital Indemnity, Long-Term Disability, and Supplemental Life Insurance.
• 401(k) Employer Match.
• Parental Leave.
• Paid holidays: New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day.
• Generous Paid Time Off plan.
• Daily pay available.
• 40% Employee Discount.

Pay

$25.40 - $30.45/hour for the full-time position at this specific location, based on experience and qualifications.

About Duluth Trading Company

Started in 1989, Duluth Trading Company exists to enable hard-working individuals to take on life with their own two hands. We seek talented individuals who share our beliefs and are excited to further the Duluth Trading legacy with a digital-first mindset, always moving forward and innovating. From ingenious Duluth workwear to comfortably capable Buck Naked Underwear and outside-embracing AKHG, our focus is on innovative gear and gadgets that equip customers for a hands-on way of life. Top-notch quality, immersive storytelling, outstanding customer service, and a shared belief in the go-all-in-and-dig-deep spirit are what set Duluth Trading Co. apart.