Retail Assistant Store Manager

About the Role

As an Assistant Store Manager at Curaleaf, you will assist the Store Manager in developing, leading, and motivating a team to deliver an exceptional customer experience that supports building brand loyalty and achieving financial targets. You will operate as the Manager on Duty as assigned and represent Curaleaf as a brand ambassador by providing top-notch customer service and educating guests on our products.

Responsibilities

• Proactively communicate with Store Manager, District Manager, and cross-functional partners to maximize revenue opportunities.
• Model and lead selling behaviors aligned with brand culture to support building loyal customer relationships and delivering on key financial targets.
• Monitor and analyze customer service provided by team members, offering feedback and coaching.
• Share customer service best practices to deliver a distinctive and delightful guest experience.
• Supervise store operations and team members, including opening/closing shifts, task delegation, and scheduling.
• Oversee store finances, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping (ledger, invoices, cash reports, time records).
• Analyze inventory trends and supervise inventory management, including ordering, stocking, and leveraging company resources to avoid shortages or overstock.
• Maintain knowledge of all computer and technology systems and software (e.g., registers, LeafLogix).
• Comply with all company policies and procedures; maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned, including assisting team members as needed.
• Travel to other locations for training and/or coverage (10% - 25%).

Requirements

• Minimum of 1 year of retail and/or customer service experience in a high-paced selling environment.
• Minimum of 1 year of retail supervisory experience.
• Strong business acumen and understanding of financial targets and key performance indicators.
• Fluent in reading, writing, and speaking English.
• Willingness to work a flexible schedule, including extended days, evenings, weekends, and holidays.
• Previous experience in a heavily regulated industry.
• Strong leadership skills and ability to build and manage teams.
• Strong salesmanship skills and experience driving revenue.
• Attention to detail in cash handling and POS operations.
• Demonstrated desire for continued learning and ability to share information effectively.
• Ability to work independently and take initiative in the absence of the Store Manager.

Preferred Qualifications

• Previous experience in the cannabis industry.

Physical Requirements

• Regularly required to stand, walk, talk, hear, stoop, kneel, crouch, or crawl.
• Use hands and fingers to feel, reach with hands and arms, and lift up to 25 pounds.
• Occasionally required to climb, balance, and lift up to 50 pounds.
• Requires close vision (clear vision at 20 inches or less).

Work Environment

This job operates in a professional retail environment with potential exposure to dust, pollen, and plant pathogens. The role requires working in confined spaces, high stress tolerance, adaptability, and flexibility in an ever-changing environment.

Pay

$50,000—$55,000 USD

Benefits

• Career growth opportunities
• Competitive pay and benefits
• Generous PTO and parental leave
• 401(K) retirement plan
• Life/disability insurance
• Community involvement initiatives
• Referral bonuses and product discounts

Benefits vary by state, role type, and eligibility.

Schedule

• Full-time, exempt (bonus eligible)
• Must have open availability on weekdays, evenings, weekends, holidays, and occasional overnights.