Retail Assistant Store Manager - 2990

About the role

We are currently looking for the right Retail Assistant Store Manager to join our Team!

Responsibilities

• Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Maintain and assist in the training of Pawnbrokers or Sales and Loan Associates to ensure their development meets the prescribed FirstCash standards.
• Recruit top talent, sourcing candidates through company-prescribed channels.
• Perform management-level opening and closing procedures, including counting cash drawers, merchandise, and ensuring all procedures are followed to protect assets.
• Ensure asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer processes and procedures within the store, including inventory, loan management, merchandising, store presentation, store systems, and enterprise-level reporting.
• Evaluate store financial statements and drive profitability through communication and goal setting.
• Monitor loan qualification and buy processes to ensure value and integrity of all loans issued.
• Complete assigned tasks and training for self-development as requested.
• Communicate clearly to employees to ensure they understand the store mission and profit objectives.
• Remain up to date on product knowledge.
• Conduct inventory transfers and make remote bank deposits.
• Act as manager on duty in the absence of Store Manager.
• Perform other related duties as assigned.

Qualifications

• High School Diploma or GED (or equivalent experience)
• Minimum 18 years of age (WA only: Minimum 21 years of age)
• Valid driver’s license
• Demonstrated ability to effectively supervise others
• Entrepreneurial spirit
• Strong desire to work, serve customers, and work with people, team-oriented
• Ability to multi-task in a fast-paced environment
• Cash handling experience required
• High energy sales personality with knowledge of jewelry and general merchandise
• Detailed oriented with strong organizational skills
• Solid written and verbal communication skills
• Analytical skills
• Excellent work ethic and strong business sense
• Computer literate and able to use common office machines
• Ability to become certified to work with firearms, as well as become a listed Responsible Person for a Federal Firearms License with the ATF, as needed

Benefits

Commensurate with experience

Pay

$23.17 to $25.17 per hour

Schedule

Primarily indoors. Employees may be asked to assist a customer on the exterior of the building (within our parking lots), or to retrieve products stored in exterior storage buildings or other areas. Work Postures/Requirements: Standing – Frequently throughout work shifts as customers are assisted at the sales counter or on the sales floor and in non-customer areas for purposes of inventory maintenance and management. Sitting – Occasionally throughout shift in order to complete sales documentation and other paperwork. Bending – Frequently bending in all directions, subject to proper bending techniques as products are brought into or out of pawn or sold (from customer, to storage, to sales floor, to counter). Reaching – Frequently as products are retrieved from storage shelves, carts, and customers. Walking – Frequently within the store as customers are assisted and stock retrieved. Climbing – Frequently, in order to access elevated storage locations. Kneeling – Occasionally. Physical Demands/Requirements: Due to the nature of pawn transactions and customer interactions, this position requires the ability to safely lift, carry, and move customer merchandise during the normal course of business. These physical functions, including the above Work Postures/Requirements, are considered essential to the role. Performing these functions during customer transactions that occur at unpredictable times and often require immediate assistance. Team assistance may not always be immediately available, and employees in this role are expected to perform essential physical functions as part of their regular duties. Lifting/Carrying – This position requires the ability to independently lift, carry, and move items weighing up to 50 pounds, and occasionally up to 70 pounds, as part of customer transactions, inventory handling, and store operations. Lifting requirements are continuous as they occur at unpredictable times and may require immediate assistance to customers. While carts or dollies may be used when available, employees must be able to safely perform required lifting tasks with or without reasonable accommodation. Tool Usage – No tools are used on a regular or routine basis during a normal workday. Jeweler’s tools and other power tools are used occasionally. Chemicals Usage – Occasional. Work Hours – Assistant Store Managers will work 40+ hours a week. Hours worked are based on the needs of the business.