Retail Assistant Manager, SANDRO @ Bloomingdale's 59th Street

What You’ll Do

• Client Experience & Service: Exemplify exceptional client service by acting as the boutique's primary 'host.' Ensure each client receives a personalized and memorable shopping experience. Use selling tools effectively to enhance client engagement and satisfaction.
• Sales & Performance: Mentor and motivate the team to achieve and exceed key performance indicators (KPIs). Observe and provide feedback to team members on client engagement, conversion rates, and styling techniques.
• Leadership & Development: Deliver comprehensive training for new hires and facilitate ongoing product knowledge sessions. Foster a culture of trust, collaboration, and continuous improvement within the team. Act as Manager on Duty, utilizing strong problem-solving skills to address and resolve client concerns.
• Visual Merchandising & Brand Standards: Support visual merchandising initiatives, ensuring compliance with brand guidelines. Maintain a visually appealing boutique that reflects the brand's aesthetic and standards.

Who You Are

• 2+ years of prior supervisory experience in a client-focused retail environment.
• Passionate about fashion, styling, and delivering exceptional service.
• Strong communicator with a natural ability to coach and develop talent.
• Problem-solver with a track record of setting and achieving goals.
• Team-oriented leader who fosters a positive and motivating workplace.
• Resourceful in building client relationships and attracting new talent.
• Flexible availability, including evenings, weekends, and holidays, is required.
• Aligned with SMCP’s core values and dedicated to growing within the brand.