Retail Assistant Manager- Downtown Summerlin

About the role

POP MART, a leading global company in the trend culture and entertainment industry, is seeking an Assistant Store Manager to contribute to its continuous expansion across the United States. This role involves managing store operations, ensuring a positive customer and employee experience, and driving sales performance.

Responsibilities

• Manage a team of Brand Associates setting expectations, goals, and developing talent
• Act as the manager on duty in the store, focusing on delivering results while enabling a positive customer and employee experience
• Maintain a clean, organized, and safe store environment for customers, employees, and store products
• Set high store standards reflecting company brand image, values, and culture
• Subject matter expert on POP MART core business information including POP MART's characters information, products, company history information
• Support company on marketing events such as in-store events, pop-up events, conventions, and new store openings
• Support company RoboShop business as needed and follow up with in-store RoboShop employees and business partners as needed
• Improve sales performance of stores and meet sales key performance indicators such as store conversion, units per transaction, dollars per transaction, store sales trends
• Drive sales of company key products such as Blind boxes, MEGA, and accessories
• Must be able to work flexible hours including nights, weekends, holidays
• Execute Visual Merchandising and Marketing directives from business partners while attending weekly calls
• Install Marketing decals, props, set up new merchandising planograms, and set up marketing fixtures
• Remerchandise the sales floor based on product sell-through or slow-moving product, making strategic decisions that align with business needs
• Works closely with Inventory ASM to determine BOH and warehouse inventory levels
• Required to work specific days of the week depending on Visual/Inventory Management responsibilities
• Responsible for back of house organization, inventory management, receiving/transferring of goods, and weekly/quarterly inventory auditing

Qualifications

• Retail industry knowledge, skills, and abilities
• Ability to lift large boxes up to 50 lbs.
• Confident and comfortable engaging customers to deliver great customer experience
• More than 2 years of store leadership experience in retail
• High level of ethics, values, integrity, and trust
• Experience working independently in an ambiguous environment with minimal supervision
• Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions
• Ability to adapt to a fast-paced environment and implement new standardization directives
• High School Diploma
• Must be 18 years old or older

Physical Requirements

• Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs.
• Ability to stand and walk for extended periods (up to 6-8 hours per shift)
• Ability to bend, kneel, reach, and climb ladders or step stools safely
• Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves
• Able to work in a fast-paced environment that may require quick movements and multitasking
• Ability to work in varying temperature conditions, including stockroom and receiving areas
• Manual dexterity required to operate standard stockroom tools (e.g., box cutters)

What We Offer

• Market-competitive packages: 401k, health insurance, PTO leave, paid sick leave, and family leave, etc.
• Opportunities to learn and lead: on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge
• Career development: short-term assignments, and new experiences

Benefits

• Equal pay initiatives
• Compliance with the Americans with Disabilities Act (ADA)
• Confidential treatment of sensitive personal data
• Equal opportunity employer