Retail Assistant Branch Manager

Job Summary

The Assistant Branch Manager will assist the Branch Manager in overseeing the retail location’s staff and activities to achieve a profitable store location.

Key Responsibilities

• Store Operations: Act as the Manager on Duty and oversee opening/closing procedures, and manage cash handling and register operations.
• Sales and Customer Service: Train associates on sales techniques, product knowledge, and customer engagement. Resolve difficult customer complaints effectively.
• Inventory and Merchandising: Oversee stock receiving, manage inventory levels, process orders, and maintain appealing promotional displays.
• Staff Leadership: Assist in creating weekly schedules, train new hires, conduct performance coaching, and delegate daily tasks.
• Safety and Compliance: Enforce safety protocols, monitor hazardous material handling, and ensure the store complies with company policies.

Qualifications and Skills

• Experience: 2-3 years of retail management or supervisory experience, ideally in home improvement, hardware, or big-box retail.
• Physical Requirements: Must be able to stand and walk for 6-8 hours and frequently lift or move heavy items (up to 40 lbs).
• Soft Skills: Exceptional problem-solving, communication, and team-building skills.
• Technical: Proficiency with Point-of-Sale (POS) systems, inventory management software, and MS Office.