Retail Area Support Officer

About the role

This is a support role covering holidays and sickness across four stores in Fife (Cowdenbeath, Kirkcaldy, Glenrothes, and St Andrews). The position may lead to a full‑time role in any of these stores. It is a dynamic, fast‑paced mobile retail security officer role where flexibility is key, as you will cover different stores, respond to incidents, and support sites based on operational needs.

Responsibilities

• Provide a high‑profile security presence to deter theft, anti‑social behaviour, and store‑related incidents.
• Conduct regular patrols across shop floors, entrances, and store perimeters.
• Monitor CCTV systems and identify suspicious activity in real time.
• Respond quickly and effectively to incidents, alarms, and emergencies.
• Carry out searches in line with company policies and legal requirements.
• Liaise with store management and local teams to address risks and support loss‑prevention strategies.
• Produce clear, accurate incident reports in a timely manner.
• Deliver a professional and approachable customer experience, assisting with queries when required.
• De‑escalate challenging situations calmly and safely.
• Ensure full compliance with health & safety, legal, and client‑specific procedures.
• Travel between sites as required and support wider security operations.

Requirements

• Right to work in the UK and ability to pass an enhanced DBS and BS7858 security clearance.
• Valid SIA licence (Door Supervisor (DS) or Security Guarding) and relevant security experience.
• Full UK driving licence and use of own vehicle.
• Previous experience in retail security or customer‑facing roles (preferred).
• Strong observation and decision‑making skills.
• Confidence handling confrontation and conflict situations.
• Excellent written and verbal communication skills.
• Reliable, proactive, and professional attitude.
• Flexibility to work across multiple locations and varied shifts.
• Willingness to work evenings, weekends, and bank holidays.

About the company

OCS UK & Ireland is a leading facilities‑management company with 50,000+ colleagues and a turnover in excess of £2 bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security, and catering. Our mission is to make people and places the best they can be for our colleagues, customers, and the communities we serve. Our TRUE values—Trust, Respect, Unity, and Empowerment—underpin our commitment to doing business the right way.

Why work for OCS?

• ✅ Award‑Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025.
• 🚀 Digital Learning: The OCS Academy offers digital courses and resources to build skills and grow careers.
• 🙂 Retail Perks: Access exclusive discounts, rewards, and wellbeing resources via the Hapi app.
• 📝 Professional Growth: 600+ live learners across UK&I, empowering colleagues with further development and qualifications.
• 💰 Flexible Pay: Access a portion of earned wages before payday with the Wagestream app (contract specific).