Retail Area Supervisor

Location: Six Flags Fiesta Texas – San Antonio, TX
Position Type: Year-Round Leadership Role
Starting Rate: $18.00 per hour

About the role

This is a year-round leadership opportunity that blends operational execution with people leadership. As a Retail Area Supervisor, you play a key leadership role in supporting the day-to-day operations of our retail stores while fostering a high-performance team culture. The position requires a hands-on, solutions-driven leader who models integrity, creates strong team dynamics, and drives exceptional guest service.

Responsibilities

• Oversee daily opening and closing procedures, ensuring accuracy, preparedness, and consistency. Set the tone for operational success and team accountability.
• Handle customer concerns, register voids, and transactional issues with urgency and professionalism. Model service recovery excellence for your team.
• Direct team members in the setup and maintenance of displays and sales areas, creating a visually appealing and guest-ready retail environment. Empower others to take ownership of their workspace.
• Support scheduling and staffing coordination, including managing call-outs and adjustments. Lead with transparency and clear communication to ensure every shift is covered.
• Coach, mentor, and assist team leads and supervisors, reinforcing expectations and encouraging continuous development.
• Perform and guide others through inventory-related tasks using computerized systems. Train others to develop precision and attention to detail.
• Model strong register operations, executing cash handling accurately and ensuring team members meet or exceed standards. Reinforce consistency through real-time feedback.
• Deliver outstanding sales and service by engaging with guests, assisting with purchases, and resolving questions with enthusiasm.
• Maintain a clean, safe, and welcoming work environment, following and enforcing all safety protocols and Six Flags policies.
• Promote a team culture of integrity, inclusion, and professionalism. Foster open communication and ensure everyone feels valued.
• Lead store setup and merchandising, ensuring products are well-stocked, attractively presented, and aligned with visual guidelines.
• Document and respond to team performance issues using respectful, corrective coaching strategies focused on improvement.
• Support other areas of the Retail Department and assist with cross-functional needs. Demonstrate flexibility and collaboration.
• Fulfill additional responsibilities as assigned, demonstrating dependability and a guest-first mindset.

Leadership Presence Expectations

• Be available for most weekends (Friday–Sunday) and at least two weekdays (Monday–Thursday).
• Arrive prepared and on time to all scheduled shifts.
• Adapt to business needs and help lead through peak periods or staffing challenges.
• Uphold professionalism in demeanor, dress, and interactions at all times.

Requirements

• Must be at least 18 years old.
• Cash handling departments may require a passing score on a math assessment.
• Excellent verbal and written communication skills.
• Strong organizational and interpersonal abilities.
• Ability to train others in proper stocking, setup, and display techniques.
• Comfortable working in a fast-paced, guest-focused environment.
• Ability to work a flexible schedule including weekends, evenings, and holidays.

Benefits

• Medical, Dental, and Vision Insurance.
• Paid Time Off (Vacation, Sick, Jury Duty).
• 401(k) with company match.
• Complimentary park admission for employees and their guests.
• Flexible scheduling with a minimum average of 30+ hours per week.
• Access to employee discounts and development programs.

Pay

Starting Rate: $18.00 per hour