Retail Area Leader I or II- Martinsburg/Morgantown WV Area

Regular, full-time position. Fluency in English required. 1st shift (United States of America).

About the role

The Retail Area Leader leads a group of branches and teammates assigned within a Region (approx. 14-27 branches) for the Retail Community bank in an effort to deliver on our purpose and achieve our sales and service goals. Responsible for continuous improvements in sales effectiveness of Retail/Small Business through sales leadership including coaching, counseling, feedback, reinforcement, and support of the Bank’s sales and credit cultures. Ensures feedback for improvement is delivered across teams to support continuous improvement.

Responsibilities

• Instill purpose, mission, and values within retail and small business teams.
• Drive continuous improvements in sales effectiveness through sales leadership, coaching, counseling, feedback, reinforcement, and support of the Bank’s sales and credit cultures.
• Collaborate across lines of business impacting retail and small business clients (Mortgage Banking, Wealth Management, Investment, Insurance Services, and Payment Solutions) to achieve financial goals.
• Assist in managing the efficiency of retention, personnel management, facilities management, and product sales and service.
• Review monthly Average Balance Analysis, Detailed Income and Expense, and other management reports to ensure balanced financial performance of branch teams in key performance areas.
• Lead, coach, and manage branch leaders to focus on:
  • Sales and service performance planning.
  • Identifying sales opportunities and achieving results on an individual and team level.
  • Building branch teammate skill sets around sales effectiveness.
  • Industry-leading service and transaction quality.
  • Operational soundness and proper risk management.
• Deliver retail and small business performance goals within the Region pertaining to growth, profitability, and quality.
• Achieve area’s service and operations, sales, expense, and profit performance.
• Monitor area and branch effectiveness and progress toward service, sales, and other goals through financial and activity reports.
• Identify gaps in performance and develop appropriate plans to improve performance when needed.
• Ensure consistent execution of the Client Engagement Model.

Requirements

• Bachelor’s degree or equivalent education and related training.
• Five years of financial services experience.
• 3+ years of leadership experience managing group locations and leaders.
• Strong interpersonal, sales, and relationship management skills.
• Strong written and verbal communication skills.
• Demonstrated ability to provide group leadership and to handle multiple priorities under time constraints.
• Sales execution and direct sales leadership experience.

Preferred Qualifications

• Two years of commercial banking experience.
• Completion or enrollment in an established management or career development program.

Pay

Annual base salary for this position is $115,000 - $140,000. Additional incentive pay is available.

Benefits

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may vary. Benefits include:

• Medical, dental, and vision insurance.
• Life insurance, disability, and accidental death and dismemberment coverage.
• Tax-preferred savings accounts and a 401k plan.
• No less than 10 days of vacation (prorated based on date of hire and full-time/part-time status) during the first year of employment, along with 10 sick days and paid holidays.
• Eligibility for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan, depending on the position and division.