Retail Apprentice Optician

Essential Responsibilities

• Assist each customer in frame and lens selection.
• Provide customers with accurate product information regarding frames, lens selections and other services.
• Provide customers covered by Third Party insurance with accurate information regarding benefits to ensure proper selection of frames and lenses.
• Inform the customer of any additional charges not covered by their Third Party insurance coverage.
• Utilize the SERVE sales process to identify customer needs and establish proper lens recommendations based on patient needs.
• Associate must utilize all available demonstration tools (See SERVE brochure for specifics).
• Analyze and interpret patients’ prescriptions.
• Communicate as necessary with the Lab and Optometrist to ensure accuracy of prescription.
• Sell, fit and dispense frames and other accessories through the use of accurate measurements, verification of ordered products and adjustments of various optical products, in accordance with the Eyewear Presentation.
• Maintain a clean and orderly dispensing area.
• Responsible for the accuracy of customer pricing for the retail customer.
• Work through applicable state certification programs under the supervision of the Licensed Optician.
• Adhere to privacy and confidential and proprietary company policies and procedures (i.e. HIPAA).
• Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements as specified within your departmental goals.

Education & Experience

• High School Diploma or equivalent.
• Customer Service experience preferred.
• Optical Knowledge is helpful.
• Obtain and/or maintain ABO Certification.

Language Skills

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization.

Mathematical Skills

• Ability to calculate figures and amounts such as discounts, interest and percentages.
• Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands/Work Environment

• While performing the duties of this job, the associate is required to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time.
• The associate is occasionally required to stand, walk, and reach with hands and arms.
• The associate must frequently lift and/or move up to 20 pounds.
• The noise level in this location is moderate (use of computers, printers and machines).

Visionworks is an Equal Opportunity Employer

• Committed to the hiring, advancement, and fair treatment of individuals without regard to race, color, religion, sex, age, sexual orientation, gender, gender identity, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.