Retail and Reservation Specialist

About the role

Join Outdoor Adventures as a Retail & Reservation Specialist and play a key role in both our resort store operations and member interactions. This position is perfect for someone who is friendly, organized, and enjoys a mix of retail, customer service, and hands-on work.

Responsibilities

• Greet customers as they enter the store and create a welcoming environment
• Answer questions, address concerns, and help customers find what they need
• Recommend products based on customer needs and preferences
• Maintain a clean, organized, and well-stocked sales floor
• Receive, check, stock, and inventory shipments
• Process transactions including cash, debit/credit cards, returns, and exchanges
• Provide excellent customer service throughout every shift
• Assist with reservations and member needs as required
• Perform general cleaning duties including sweeping, mopping, dusting, and organizing work areas

Requirements

• High school diploma or equivalent, or relevant experience/knowledge
• Ability to lift 25–30 lbs
• Physically able to stand for extended periods and perform tasks such as reaching, bending, and walking
• Previous retail experience preferred (training provided)
• Strong customer service and communication skills
• Organized and able to follow a schedule and directions
• Positive, team-oriented attitude with a focus on helping others

Qualifications

This role is ideal for someone who enjoys working with people, staying active, and keeping operations running smoothly in a fast-paced environment.

Benefits

• 401(k) with Safe Harbor company matching
• PTO accrual starting on day one
• Health, dental, and vision insurance options (full-time, year-round positions)
• Promote-from-within culture with opportunities for advancement
• A supportive, team-focused environment where your work is valued

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible and may vary depending on department needs.