Retail Agent - Lawrenceville, GA

About the role

The Retail Service Agent will work to provide Retail customer support to ensure efficient and timely creation and handling of customer shipments. The Retail Service Agent will work independently at our new popup facility and will be responsible for opening and closing the location. The Retail Service Agent will ensure compliance with safety, security, regulatory, and company policies.

Key Responsibilities

• Acknowledge customers and promptly address any inquiries or concerns (as well as via telephone)
• Prepare labels and documentation required for customers who want to send their international or domestic shipments with DHL
• Assist customers who need to drop off or pick up their pre-labeled DHL shipment
• Assists with operational procedures including sorting, shipment processing and documentation, manifesting, bagging, sending shipment status information as required

Skills & Qualifications

• Must be flexible to work Saturdays
• HS diploma or GED required
• Generally, 1-3 years of experience in an area of responsibilities
• Intermediate service, production, or support role having greater responsibility to perform all (or most) of the standard work within the function
• Previous customer service experience preferred
• Strong computer skills required
• Exceptional ability to multi-task required
• Previous DHL Retail Agent experience is preferred; however, candidates without prior DHL experience will be fully considered based on skills, performance, and business need
• Ability to work independently

Employee Benefits & Incentives

DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:

• Competitive Hourly Pay
• Bonus/Incentive Programs
• Retirement Savings - 401K with company match
• myShares - Voluntary plan to buy discounted company shares
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities