Retail Advisor - Level 1 Part Time

About the role

Retail Advisors are passionate about the Aveda mission, hair, spa, and translating this passion to guests and students. The position works with a multidisciplinary team to share beauty, fashion, and wellness—all through the power of touch—while driving sales to meet established goals.

Responsibilities

• Consistently perform the Aveda Guest Service Cycle to ensure guests have an excellent experience.
• Maintain Average Sales of at least fifty-five dollars.
• Ensure “on-time” service flow through effective utilization of the Salon Biz Appointment Booking.
• Manage all incoming call volume to ensure that PCH remains below 5%.
• Provide hair and wellness expertise and excellent service to guests while achieving established sales goals.
• Ensure each guest is offered a ritual of renewal during every visit, which may include a hand treatment, makeup application, and/or neck and shoulder massage.
• Serve as a role model to students and a resource for all regarding Aveda product knowledge and creating an excellent Aveda Service Cycle.
• Ensure the retail experience center is “guest ready” at all times.
• Participate in monthly inventory.
• Present and reinforce a professional appearance at all times, in accordance with the Aveda Institute dress code.
• Attend meetings as required, which may involve minimal travel.

Requirements

• One year of experience in retail or guest services; cosmetic experience preferred.
• Excellent verbal and written communication skills.
• Exceptional organizational abilities.
• Ability to attend and satisfactorily complete all company education.
• Ability to work retail hours including weekends, holidays, and special events as needed.
• Computer experience including retail point-of-sale systems.
• Strong alignment with the Aveda mission due to our commitment to the environment.

Physical Demands

• Regularly required to stand, walk, use hands to handle or feel, reach with hands and arms, talk, hear, and smell.
• Occasionally required to sit.
• Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work is performed in a variety of environments, including retail and salon settings.