Retail Advisor - Level 1

About the role

Retail Advisors are passionate about the Aveda mission, hair, spa, and translating this passion to guests and students. The position works with a multidisciplinary team to share beauty, fashion, and wellness—all through the power of touch—while driving sales to meet established goals.

Responsibilities

• Consistently perform the Aveda Guest Service Cycle to ensure guests have an excellent experience.
• Maintain Average Sales of at least fifty-five dollars.
• Ensure “on-time” service flow through effective utilization of the Salon Biz Appointment Booking.
• Manage all incoming call volume to ensure that PCH remains below 5%.
• Provide hair and wellness expertise and excellent service to guests while achieving established sales goals.
• Ensure each guest is offered a ritual of renewal during every visit, which may include a hand treatment, makeup application, and/or neck and shoulder massage.
• Serve as a role model to students and a resource for all regarding Aveda product knowledge and creating an excellent Aveda Service Cycle.
• Ensure the retail experience center is “guest ready” at all times.
• Participate in monthly inventory.
• Present and reinforce a professional appearance at all times, in accordance with the Aveda Institute dress code.
• Attend meetings as required, which may involve minimal travel.

Requirements

• One year of experience in retail or guest services, preferably in cosmetics.
• Excellent verbal and written communication skills.
• Exceptional organizational abilities.
• Ability to attend and satisfactorily complete all company education.
• Ability to work retail hours, including weekends, holidays, and special events as needed.
• Computer experience, including retail point-of-sale systems.
• Strong alignment with the Aveda mission and commitment to environmental values.

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities.

• Regularly required to stand, walk, use hands to handle or feel, reach with hands and arms, talk, hear, and smell.
• Occasionally required to sit.
• Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities.

• The work is performed in a variety of environments.