Retail Administrative Supervisor

About the role

Marshalls at TJX Companies offers daily opportunities for growth, exploration, and achievement. You’ll join a vibrant team that embraces diversity, fosters collaboration, and prioritizes development across global Home Offices, Distribution Centers, and Retail Stores—including TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx. As part of the Fortune 100 world‑leading off‑price retailer, you will help deliver an excellent customer experience and support store operations.

Responsibilities

• Support store management in executing store‑related administrative functions.
• Engage and interact with all customers, maintaining a clean and organized store.
• Model outstanding customer service and create a positive internal and external customer experience.
• Promote a culture of honesty and integrity while maintaining confidentiality.
• Take an active role in the hiring process (scheduling interviews, conducting reference checks, etc.) and onboarding new associates.
• Maintain associate personnel files.
• Perform daily cash‑office functions and uphold cash‑office standards.
• Assist the Operations Assistant Store Manager with scheduling, expense‑account monitoring, supply inventory, and requisition.
• Maintain proper associate coverage in service areas to ensure a positive customer experience.
• Respond to coverage needs throughout the store and ensure the team executes tasks according to the store plan, prioritizing as needed.
• Communicate accurately and effectively with management and associates when setting and addressing priorities, providing progress updates.
• Provide and accept recognition and constructive feedback.
• Partner with management on associate training needs to increase effectiveness.
• Ensure adherence to all labor laws, policies, and procedures.
• Maintain organizational, cleanliness, and recovery standards for the sales floor and assist with overall store cleanliness.
• Promote credit and loyalty programs.
• Support and participate in store shrink‑reduction goals and programs.
• Promote safety awareness and maintain a safe environment.

Requirements

• Ability to work a flexible schedule, including nights and weekends.
• Outstanding communication and organizational skills with strong attention to detail.
• Capability to multitask and respond appropriately to changes in direction or unexpected situations.
• Team‑player mindset, working effectively with peers and supervisors.
• Ability to train others.
• At least 1 year of retail experience and 6 months of leadership experience.

Benefits

• Associate discount
• Employee Assistance Program (EAP)
• Smoking cessation support
• Bereavement assistance
• 401(k) with employee contributions
• Child care and cell phone discounts
• Pet and legal insurance
• Credit union membership
• Referral bonuses
• 401(k) match (for eligible employees)
• Medical, dental, and vision coverage (for eligible employees)
• Health Savings Account (HSA) and Health Care Flexible Spending Account (FSA)
• Life insurance
• Short‑ and long‑term disability
• Paid parental leave
• Paid holidays, vacation, and sick leave
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance

Pay

This position has a starting pay range of USD $14.25 to $14.75 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.