Retail Admin Coordinator

About the Role

Supports store management in the execution of store related administrative functions. Ensures an excellent customer experience by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in the hiring process (scheduling interviews, conducting reference checks, etc.) and in the onboarding process of new Associates
• Maintains Associate personnel files
• Performs daily cash office functions and maintains cash office standards
• Supports Operations Assistant Store Manager with scheduling, expense account monitoring, supply inventory and requisition
• Maintains proper Associate coverage in service areas for a positive customer experience
• Supports and responds to coverage needs throughout the store
• Ensures store team executes tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment

Qualifications

• Able to work a flexible schedule, including nights and weekends
• Outstanding communication and organizational skills with attention to detail
• Capable of multi-tasking
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Benefits

• Associate discount
• EAP (Employee Assistance Program)
• Smoking cessation program
• Bereavement leave
• 401(k) Associate contributions
• Child care and cell phone discounts
• Pet and legal insurance
• Credit union access
• Referral bonuses
• 401(k) match (for those who meet service or hours requirements)
• Medical, dental, and vision insurance (for those who meet service or hours requirements)
• HSA (Health Savings Account) (for those who meet service or hours requirements)
• Health care FSA (Flexible Spending Account) (for those who meet service or hours requirements)
• Life insurance (for those who meet service or hours requirements)
• Short and long term disability (for those who meet service or hours requirements)
• Paid parental leave (for those who meet service or hours requirements)
• Paid holidays, vacation, and sick leave (for those who meet service or hours requirements)
• Auto and home insurance discounts (for those who meet service or hours requirements)
• Scholarship program (for those who meet service or hours requirements)
• Adoption assistance (for those who meet service or hours requirements)