Retail Account Manager

As the Account Manager (AM), you will serve as a regular interface and communicator for the organization's clients, working independently to orchestrate the deployment of corporate-wide resources to provide comprehensive service and solutions to the account portfolio. You will identify internal and external opportunities to improve day-to-day customer service and act as an escalation point for the Customer Service team.

Responsibilities

• Own responsibility for the strategic management of assigned accounts.
• Establish and build strong client relationships through a detailed and hands-on understanding of day-to-day transactions and IT-enabled processes.
• Leverage commercial aspects of partner contracts to ensure ES3 realizes the benefit of these assets and participate in the negotiation of new and existing contracts.
• Travel to York and customer locations as needed.
• Leverage organizational capabilities to advance customer and company objectives.
• Provide support, continuity, and ongoing representation for the customer, reinforced by management throughout the organization.
• Deliver corporate goals and objectives within the client/account management relationship.
• Maintain an ongoing understanding of the partner’s supply chain network to explore and develop opportunities to grow revenue and volume across the account portfolio.
• Identify target opportunities within the framework of the organization-wide strategy and develop solutions through cross-functional channels.
• Contribute to training content and transfer knowledge from newly developed and enhanced processes to fellow team members.
• Lead special projects/programs, including information technology projects such as scope, specification, and integration testing for customers and internal enhancements.
• Work closely with hourly CSRs assigned to accounts, developing accountability and leadership.
• Provide partner training and support for the ES3 warehouse management web portal.

Requirements

• 2-5 years of related experience in a similar environment providing customer support at the level of a senior account representative or equivalent.
• Bachelor’s Degree in General Studies or related field.
• Basic warehouse operations knowledge and electronic data interface knowledge.
• Fundamental computer skills in Excel, Word, PowerPoint, and Project.

Skills

• Extraordinary customer service skills.
• Excellent verbal and written communication abilities.
• Exemplary attention to detail.

Benefits

• Working environment: Office (temperature 65°F to 75°F).

Pay

$60,330 - $78,530 annual salary range.

Schedule

1st Shift (United States of America).

About Our Company

C&S Wholesale Grocers, LLC is an industry leader in supply chain solutions and wholesale grocery supply in the United States. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 7,500 independent supermarkets, chain stores, military bases, and institutions with over 100,000 different products. C&S also operates and supports corporate grocery stores and services independent franchisees under a chain-style model throughout the Midwest, South, and Northeast. We are an engaged corporate citizen, supporting causes that positively impact our communities.