resume job 3 (840)

About the role

As a member of the Account Services Department, the Manager will work closely with the iCIMS customers to ensure all their needs and expectations are met. The Manager should have a strong knowledge of ASP systems and the ability to quickly learn and master the iRecruiter system to effectively communicate to customers the best and most efficient methods of utilizing iCIMS products. The Manager should possess outstanding interpersonal skills and the ability to effectively manage multiple accounts.

Responsibilities

• Identify a customer's needs and when new opportunities exist to add additional products and services
• Participate in sales presentations through conference calls and seminars, on-site customer meetings, and client surveys
• Work with the iCIMS Marketing team to develop client references, case studies, and testimonials
• Proactively contact assigned clients and work towards 100% renewal rate
• Work escalated customer issues
• Some travel required

Qualifications

• Bachelor degree with strong academic track record
• Experience with all Microsoft Windows operating systems
• Hands-on user for Microsoft Internet Explorer and related web-based technologies
• Must have strong interpersonal, verbal and written communication and presentation skills
• Ability to work with minimal supervision or formal structure

Preferred qualifications

• Previous experience with client relations and experience in HR systems and/or software project management are significant plus