Restoration Technician

Position Summary/Purpose

Aid in retaining customers by fulfilling the company's obligations through the timely and effective delivery of restoration services.

Primary Duties And Responsibilities

• Follow Rainbow’s uniform policy
• Utilize Rainbow 17 Steps to World Class Customer Service System
• Effectively perform all restoration services offered by the company
• Communicate effectively with customers
• Perform basic equipment and vehicle maintenance
• Inspect completed work
• Complete technician’s daily log
• Complete work orders
• Complete appropriate restoration documentation
• Keep a clean and neat job site
• Participate in an “On-Call” rotation for after-hours service calls

Additional Duties And Responsibilities

• Maintain appearance and stock of appropriate tools, materials, and supplies for company vehicles
• Maintain inventory of related supplies
• Determine the sequence of steps to be taken when delivering the company’s services at the customer’s property

Working Relationships and Scope

• Maintain timely and effective communication and flow of information with Lead Technicians, Supervisors or Managers

Performance Competencies

• Oral Communication – Speaks clearly. Shows respect when addressing customers and superiors. Able to effectively respond to excited customers. Adaptable and able to think on his/her feet.
• Written Communication – Writes clear and accurate job notes and emails. The individual is able to read and interpret written information. Uses appropriate vocabulary and grammar.
• Planning and Organizing – Plans and organizes work activities considering the nature of the job at hand. Focuses on key priorities. Pays attention to details.
• Technical – Is appropriately trained and/or certified and effectively performs all production work within the restoration division.
• Quality – The individual demonstrates accuracy and thoroughness and monitors his/her own work to ensure quality.

Qualifications

• Education and Experience: High school (or GED) diploma.
• Mathematical Skills: Adequate math skills – Ability to apply learned techniques to determine appropriate equipment type and a number of units.
• Computer Skills: Demonstrates basic proficiency in the use of computers, email, and portable devices used to report and record daily activity.
• Certificates, Licenses, and Registrations: Possess and maintain a valid driver’s license. Certification in performing appropriate services: IICRC WRT, ASD, FSRT, OCT, AMRT, etc.

Physical Demands

• Sit
• Use hands to finger, handle or feel
• Reach with hands and arms
• Talk or hear
• Lift and/or move up to 40 pounds
• Occasionally lift and/or move up to 75 pounds

Compensation

$18.00 - $20.00 per hour

Benefits

• Paid for Full Day regardless of clients scheduled
• PTO
• No Work on Holidays
• Company Vehicle
• Uniforms
• Paid Training
• Room for Advancement