Restoration Project Manager

About the role

SERVPRO Team Shaw is one of the largest SERVPRO franchises in the country, growing from one location in 2020 to 33 locations across three major markets. They have assisted over 5,000 customers with water and fire emergencies and provide full turnkey services including water/fire emergency, moving/storage, textile cleaning, reconstruction, and specializations such as commercial large loss, fire damage restoration, asbestos & mold removal. The Restoration Estimator and Project Manager role involves making a difference daily by helping customers through difficult situations, requiring strong phone skills, analytical ability, detail orientation, multitasking, self‑motivation, interpersonal skills, proactivity, experience, ownership mindset, and dependability.

Responsibilities

• Lead and motivate a team of technicians on restoration projects, ensuring work is completed safely, efficiently, and to industry standards.
• Direct daily field operations, ensuring crew members follow proper procedures and safety standards.
• Assign tasks, monitor progress, and maintain workflow to meet project timelines.
• Communicate clearly and professionally with customers, answering questions and setting expectations throughout the restoration process.
• Write estimates in Xactimate.
• Accurately complete job files, including daily logs, photos, and scope details in SERVPRO systems.
• Inspect work performed by technicians to ensure it meets SERVPRO’s high standards and industry guidelines.
• Coach, support, and develop crew members to improve skills and efficiency.
• Oversee the setup, use, and maintenance of equipment and ensure proper inventory of supplies.
• Identify challenges on the job site and take proactive steps to resolve them quickly.
• Work closely with the General Manager and claims team to ensure smooth job execution and customer satisfaction.
• Promote and enforce safe work practices on every job site.

Qualifications

Required:

• High school diploma or equivalent.
• 1–2 years of experience in restoration, construction, or a related field.
• Valid driver’s license with a clean driving record.
• Ability to lift, carry, and move up to 50 lbs. regularly.
• Strong communication and leadership skills.
• Basic proficiency with smartphones, tablets, and job‑tracking software.
• Availability for on‑call rotation, evenings, weekends, or overtime as needed.

Preferred:

• IICRC certification(s) in Water Damage Restoration, Fire/Smoke Restoration, or related areas.
• Prior supervisory or lead technician experience.
• Experience working with insurance adjusters or property managers.
• Familiarity with SERVPRO job documentation systems (WorkCenter, DryBook, etc.).
• Bilingual (English/Spanish) a plus.

Skills

• Excellent phone etiquette.
• Strong analytical skills.
• Detail‑oriented.
• Ability to multitask effectively.
• Self‑motivated.
• Superb interpersonal skills.
• Proactive and ownership mindset.
• Highly dependable.
• Commitment to exceeding expectations.

Benefits

• Health insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with company matching.
• Paid Time Off.
• Sick Paid Time Off.
• Performance‑based bonus.
• $5,000 sign‑on bonus.
• Competitive compensation.
• Personal development opportunities.

Pay

Compensation range: $70,000.00 – $100,000.00 per year, plus performance‑based bonus and a $5,000 sign‑on bonus.

Schedule

Monday – Friday, 8:00 AM – 5:00 PM. Availability for overtime and on‑call hours required during peak demand or emergency responses.