Restoration Project Manager

Department: Restoration – San Antonio, TX

About the role

Cotton Holdings, Inc. is a diversified holding company with subsidiaries that provide property restoration and recovery, construction, roofing, logistical support, temporary workforce housing, and culinary services to public and private entities worldwide. Cotton combines this diverse suite of services with top talent, innovative technology, and a large inventory of company-owned assets to offer clients a total solutions package in support of disaster events and large development projects.

Responsibilities

• Communicate with operations daily on projects to ensure smooth execution.
• Keep customers and insurance adjusters updated on all project activities.
• Adhere to all company protocols, project and safety policies, and accounting procedures; ensure service quality meets the company’s highest standards.
• Set project budgets to ensure profitability and manage projects from beginning to end.
• Perform project buy-outs, set draw schedules with subs and vendors, pull permits, and ensure all necessary paperwork is in the project file.
• Develop a Site Safety Plan and ensure compliance by Field Supervisors and labor.
• Keep clients and adjusters informed to promote good customer service.
• Ensure job files contain properly signed contracts and required forms depending on the type of job.
• Process files on a timely basis to ensure accurate accounting.
• Complete/draft Project Management Reviews daily for job files.
• Conduct Safety Toolbox meetings and participate in safety investigations to minimize risk.
• Provide feedback (positive or negative) to Operations and Production Managers regarding individual jobs as needed.
• Maintain open communication and constant networking with adjusters, the insurance community, and any assigned target business.
• Uphold the highest integrity to ensure the “Cotton” image is viewed positively.
• Meet the needs and requests of clients and adjusters, including conflict resolution.
• Evaluate performance of operational staff and manage changes of scope.
• Understand workflow procedures and systems.

Requirements

• Heavy restoration project knowledge (required).
• OSHA 10 or 30-hour certification (a plus).
• Understanding of workflow procedures and systems.
• Knowledge of the insurance industry (a plus).
• Experience in mitigation, remediation, structural drying, abatement, HVAC cleaning/duct cleaning, air cleaning/air quality testing, air purification setup, and fire damage restoration.
• Computer proficiency and knowledge of Microsoft Office applications.
• Proven organizational, problem-solving, and communication skills.
• Proven ability to build relationships.
• Good driving record:
  • Minimum of 21 years of age with at least 3 years of verifiable driving experience.
  • No more than 2 moving violations in the past 3 years.
  • No repeat seat belt violations.
  • No high-speed moving violations in the past 3 years.
• Ability to drive a vehicle for the majority of the workday (to and from appointments and office).
• Ability to sit or stand for long periods (to complete paperwork or manage a job in the field).
• Ability to lift 50 lbs.
• Ability to work in a smoky environment.
• Ability to travel throughout the United States (and potentially beyond) for periods of time to chase, consult, market, secure business, and satisfy project needs.
• Willingness to work an on-call schedule, which may require late evenings, early mornings, weekends, and long extended hours with little notice.

Qualifications

• Bachelor’s degree or equivalent work experience.