Restoration Field Customer Service Representative (CSR)

CRDN Team Crouch is a leading expert in the restoration of textiles, electronics, art, and other contents damaged by fire, smoke, water, or other incidents. We own and operate our own plants and warehouses, performing all work on our premises. As a trusted supplier to major homeowner's insurance companies in Texas, Arkansas, and Tennessee, we uphold rigid standards of excellence and offer a full range of services. Our mission is to deliver top-tier restoration services with a focus on customer satisfaction, reliability, and cutting-edge technology.

About the role

CRDN of the Midsouth is seeking a dynamic and results-driven Restoration Field CSR to join our growing team. This position requires a positive attitude and a commitment to providing world-class service to customers experiencing difficult losses. The ideal candidate will manage customer interactions, oversee restoration projects, and ensure the proper handling of personal property during pack-outs, cleaning, storage, and pack-backs. You will collaborate closely with homeowners, adjusters, and contractors to deliver outstanding service throughout the restoration process.

Responsibilities

• Cleaning, testing, and packaging of home contents.
• Proper packaging and wrapping of items securely according to company standards for loading, transportation, and delivery.
• Manage and maintain a clean and organized appearance of vehicle, equipment, materials, and consumables on job sites and in the warehouse.
• Manage and maintain inventories of all equipment, materials, consumables, and tools.
• Meet production quotas and deadlines.
• Provide clear and professional communication regarding project status and expectations.
• Assist in pack-out, cleaning, storage, and pack-back of personal property.
• Document all contents using restoration software and ensure accurate inventory tracking.
• Take photos and notes for pre-existing conditions and restoration progress.
• Ensure proper handling, packing, and labeling of items in compliance with company protocols.
• Assist with the delivery and reinstallation of items upon pack-back.
• Work closely with the Project Manager and field team to ensure timely job completion.
• Follow all company procedures and restoration guidelines.
• Maintain accurate records, including paperwork, homeowner signatures, and insurance documentation.
• Participate in daily Work in Progress (WIP) meetings to report on project updates.
• Be available for on-call rotations for emergency response services as needed.

Requirements

• Strong communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with strong problem-solving abilities.
• Basic proficiency in using restoration software and mobile documentation tools.
• Physical ability to lift and carry heavy items as required.
• Valid driver’s license with a clean driving record.

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

What we offer

• Training and opportunities for career growth.
• A supportive team environment.
• The opportunity to make a meaningful impact in disaster recovery and restoration.