Restaurants General Manager

About the Role

The Restaurants General Manager is responsible for leading the Front of House (FOH) operations for the comprehensive suite of food and beverage outlets at Canopy Deer Valley, including our Signature Restaurant, Lounges, Room Service, and Banquets FOH functions. This role oversees day-to-day guest experience and financial performance, ensuring exceptional service in a world-class mountain destination.

Responsibilities

• Recruit, hire, train, schedule, and manage a high-performing FOH team, fostering a culture of excellence and professionalism.
• Conduct daily pre-shift meetings, performance reviews, and training programs focused on hospitality standards, product knowledge, and upselling techniques.
• Oversee flawless execution of FOH service standards, develop operational policies, and manage guest reservation systems to optimize revenue.
• Act as the primary point of contact for high-level guest concerns, ensuring immediate resolution and full satisfaction.
• Manage labor costs, operational expenses, and monitor daily sales to identify areas for revenue growth and cost savings.
• Ensure compliance with health, safety, and liquor laws, maintaining cleanliness and organization in all FOH areas.

Qualifications

• Minimum 5+ years of progressive management experience in high-volume, upscale hotel, resort, or fine dining establishments.
• Minimum 3+ years in a General Manager or Director-level F&B leadership role, overseeing multiple outlets.
• Exceptional working knowledge of FOH operations, including high-end dining, lounge/bar, and banquet/catering logistics.
• Proven ability to manage budgets, control costs, and drive revenue growth.
• Advanced knowledge of wine, spirits, and craft cocktails.
• Strong proficiency with POS systems (e.g., Micros, Aloha), reservation systems (e.g., OpenTable, Resy), and Microsoft Office Suite.
• Flexibility to work nights, weekends, and holidays, particularly during peak ski season.

Skills

• Proven ability to coach, mentor, and develop a large, diverse team.
• Demonstrated skill in managing complex F&B operations across multiple service periods and venues.
• Strong analytical abilities with a focus on P&L management, labor control, and inventory management.
• Unwavering commitment to delivering ultra-premium guest service.
• Excellent verbal and written communication skills.
• Decisive and proactive approach to resolving operational issues and guest conflicts.
• Adept at using modern POS, reservation, and inventory tracking tools.

Benefits

• Comprehensive health, dental, and vision insurance.
• 401(k) matching.
• Other standard perks.

Extell Hospitality Services is headquartered in New York City and Deer Valley, Utah, and is committed to elevating the art of hospitality with strategic, results-driven excellence. Canopy Deer Valley offers a dynamic, all-season gateway to adventure, blending mountain luxury with vibrant dining and après experiences.