Restaurant Team Member (Cashier & Kitchen) - Charley's Cheesesteak

Key Responsibilities

• Greet customers warmly and in a friendly manner
• Take customer orders, accurately entering them into the system
• Make recommendations for menu items and upsell products (such as sides, drinks, or dessert)
• Handle customer complaints or concerns in a professional and helpful manner, ensuring a positive experience
• Serve food and drinks to customers at the counter or at their table, as needed
• Prepare and cook food items according to Charleys' standards, ensuring consistency and quality
• Assemble sandwiches and other menu items quickly and accurately, following recipes and portion guidelines
• Maintain cleanliness and organization in the kitchen, adhering to food safety and sanitation practices
• Operate the cash register, handle transactions, and process payments (cash, credit/debit)
• Give correct change and receipts to customers
• Maintain accuracy in cash handling and register operations
• Ensure the dining area, kitchen, and restrooms are clean and organized
• Regularly clean and sanitize food preparation surfaces, utensils, and equipment
• Help with the general cleaning of the restaurant, including sweeping, mopping, and restocking supplies as needed
• Work closely with other team members to ensure orders are prepared and served efficiently
• Stock supplies and ingredients to ensure the kitchen is always prepared for busy periods
• Aid in training new employees and providing support as needed
• Assist with inventory management and stock control
• Notify management of low stock or supplies and help with restocking inventory items
• Adhere to Health & Safety Standards
• Follow all food safety and health regulations, including handling food, cleaning, and storage
• Wear the required uniform and follow any personal hygiene standards as outlined by the company
• Follow all workplace safety guidelines to ensure a safe environment for yourself and your team

Qualifications and Skills

• Customer Service: Greet customers warmly and in a friendly manner, take customer orders, make recommendations, handle customer complaints, serve food and drinks, and ensure a positive dining experience.
• Food Preparation: Prepare and cook food items according to Charleys' standards, ensuring consistency and quality, assemble sandwiches and other menu items, maintain cleanliness and organization in the kitchen, and adhere to food safety and sanitation practices.
• Cash Register and Payment Handling: Operate the cash register, handle transactions, and process payments, give correct change and receipts, maintain accuracy in cash handling and register operations, and ensure the accuracy of financial records.
• Cleanliness: Ensure the dining area, kitchen, and restrooms are clean and organized, regularly clean and sanitize food preparation surfaces, utensils, and equipment, and assist with the general cleaning of the restaurant.
• Teamwork: Work closely with other team members to ensure orders are prepared and served efficiently, assist with stocking supplies and ingredients, aid in training new employees, and provide support as needed.
• Inventory and Stocking: Assist with inventory management and stock control, notify management of low stock or supplies, and help with restocking inventory items.
• Health & Safety Standards: Follow all food safety and health regulations, wear the required uniform, and follow any personal hygiene standards as outlined by the company, and adhere to workplace safety guidelines.

Physical Requirements

• Ability to stand for extended periods and lift items (up to 25-30 lbs)

Schedule Flexibility

• Ability to work flexible hours, including evenings, weekends, and holidays, based on store needs

Additional Information

• Entry-Level: This is typically an entry-level position, so prior experience in food service is not always required. Training will be provided.
• Opportunities for Growth: There may be opportunities for advancement to higher roles, such as shift leader, supervisor, or manager.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retail Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Weekly Pay
• Growth Opportunities