Restaurant Team Member (Cashier/Cook)

Customer Service

Greet customers with a friendly and positive attitude

Take customer orders accurately and efficiently, both in-store and at the drive-thru

Address customer inquiries, concerns, and complaints with a helpful and professional approach

Serve food and beverages in a timely manner, ensuring they meet Dunkin' Donuts quality standards

Food and Beverage Preparation

Prepare food items (such as donuts, sandwiches, and baked goods) and beverages (like coffee, iced drinks, and smoothies) according to Dunkin's recipes and standards

Operate kitchen equipment (such as fryers, ovens, and coffee machines) safely and efficiently

Ensure all food and drinks are presented attractively and are served to customers at the correct temperature

Maintaining Cleanliness

Clean and sanitize workstations, food prep areas, and customer dining areas

Ensure that the kitchen and dining areas meet health and safety standards

Take out the trash and maintain cleanliness throughout the restaurant

Regularly restock supplies, including cups, lids, condiments, and napkins

Cash Handling and Register Operations

Operate the cash register, handling payments, and providing change accurately

Process credit card and mobile app transactions quickly and securely

Ensure the register is balanced and handle cash according to company policies

Teamwork and Communication

Work closely with other team members to ensure smooth and efficient restaurant operations

Communicate clearly with coworkers and management to ensure accurate order fulfillment and customer satisfaction

Assist in training new team members and share best practices for food preparation, customer service, and safety

Health and Safety Compliance

Follow health and safety standards, including proper food handling and sanitation practices

Maintain personal hygiene and adhere to Dunkin' Donuts' uniform standards

Report any safety hazards or maintenance issues to the manager immediately

Other Duties as Assigned

Assist with opening and closing tasks, including preparing the store for the day and securing the store at night

Perform any other duties assigned by the Shift Lead, Assistant Manager, or Restaurant Manager

Requirements

A positive attitude, enthusiasm, and a willingness to learn

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retailer Retirement Plan (401k)
• Paid Time Off