Restaurant Team Member

Essential Demonstrations and Values

Demonstrates and reinforces Potbelly’s Behaviors and Values—Integrity, Food Loving, Teamwork, Accountability, Positive Energy, Coaching, Delivering Results through Execution, Building and Inspiring Teams, Creating Potbelly “Fans”—through all interactions.

Ability to discuss Potbelly history with others.

Key Functions

• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently per Potbelly recipe manual standards.
• Comply with health and safety standards for food, cleanliness and safety of shop.
• Maintain personal hygiene standards, including wearing clean Potbelly uniform.
• Comply with established food safety requirements and practices.
• Comply with shop security and safety standards.
• Be speedy and accurate in fulfilling orders.
• Handle raw and finished waste according to established procedures.
• Engage in friendly conversation with customers in line.
• Act with a sense of urgency toward all customers in the shop.

Physical Functions

• Ability to stand/walk a minimum of 3 hours or as needed.
• Must be able to exert well-paced and frequent mobility for periods of up to 3 hours or as needed.
• Be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Frequent reaching, feeling, bending, stooping, carrying, finely manipulating and keying in data.
• Able to work in both warm and cool environments, indoors (95%) and outdoors (5%).
• Tolerate higher levels of noise from music, customer and employee traffic.
• Tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.

Experience, Education and Behaviors

• Must represent Potbelly Advantage and Our Values.
• Must be at least 16 years of age.
• For Illinois employees, all employees are required to become food safety certified within 30 days of employment. Failure to do so will result in termination of employment.
• Must be friendly and customer service-oriented.
• Strong verbal communication skills.
• Possess neat and clean hygiene.
• Able to handle a knife confidently.
• Able to work in a fast-paced environment and have a sense of urgency.
• Able to work as a team-player.
• Must demonstrate leadership behaviors and values that align with Potbelly.