Restaurant Team Member

Earn $21.57 to $21.67 per hour plus tips, based on skills and qualifications.

About Us

Potbelly Sandwich Shops started in 1977 as a small antique store that evolved into a bustling neighborhood sandwich shop. Today, we serve delicious food in a fun environment at over 400 shops across the United States. Our goal is to make people happy through good vibes and craveable food.

Sound Sandwich offers comprehensive medical, dental, and vision benefits along with group life insurance for eligible salaried and hourly employees.

About the Role

A Potbelly Associate is the primary point of customer contact, responsible for providing an excellent customer experience through fast, friendly, and efficient service. You’ll deliver a quality and consistent product every time in a clean and inviting environment.

Responsibilities

• Demonstrate and reinforce Potbelly’s Behaviors and Values—Integrity, Food Loving, Teamwork, Accountability, Positive Energy, Coaching, Delivering Results through Execution, Building and Inspiring Teams, Creating Potbelly “Fans”—through all interactions.
• Discuss Potbelly history with customers and team members.
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently per Potbelly recipe manual standards.
• Comply with health and safety standards for food, cleanliness, and shop security.
• Maintain personal hygiene standards, including wearing a clean Potbelly uniform.
• Handle raw and finished waste according to established procedures.
• Engage in friendly conversation with customers and act with a sense of urgency.
• Restock food line, chips, and cooler.
• Work multiple stations (load, dress, shakes, cash, prep, front) as directed by Manager or Shift Leader.
• Deliver catering orders as detailed in the Catering Driver and Delivery Agreement.
• Prepare meats and cheeses for sandwiches; if 18 or older, use the automatic slicer to prep food items.
• Clean tables, counters, floors, bathrooms, kitchen, and utensils; take out trash.
• Operate cash register, handle and balance cash, and follow all cash handling procedures.
• Effectively handle customer complaints and issues.
• Take delivery, catering, and pickup orders over the phone.
• Perform other duties as assigned.

Requirements

• Must represent Potbelly Advantage and Our Values.
• Must be at least 16 years of age.
• For Illinois employees: must become food safety certified within 30 days of employment.
• Must be friendly and customer service-oriented with strong verbal communication skills.
• Must possess neat and clean hygiene and the ability to handle a knife confidently.
• Must be able to work in a fast-paced environment and have a sense of urgency.
• Ability to work as a team player.
• Ability to comprehend and communicate in English via verbal and written communication.
• Must demonstrate leadership behaviors and values that align with Potbelly.

Physical Requirements

• Ability to stand/walk a minimum of 3 hours or as needed.
• Must be able to exert well-paced and frequent mobility for periods of up to 3 hours or as needed.
• Be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Frequently reach, feel, bend, stoop, carry, finely manipulate, and key in data.
• Able to work in both warm and cool environments, indoors (95%) and outdoors (5%).
• Must be able to tolerate higher levels of noise from music, customer, and employee traffic.
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood, and shellfish.

Pay

$21.57 to $21.67 per hour plus tips.

Benefits

• Comprehensive medical, dental, and vision benefits.
• Group life insurance for eligible employees.

You are applying to work with a franchisee of Potbelly Corporate. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own terms of employment, including wage and benefit programs, which can vary between franchisees.