Restaurant Team Member

About the Role

A Potbelly Associate provides customers with an excellent experience by delivering fast, friendly, and accurate service and a quality, consistent product in a clean and inviting environment. Associates are expected to display Potbelly Values at all times.

Responsibilities

• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently per Potbelly recipe manual standards.
• Provide fast, friendly, and accurate service to customers.
• Comply with health and safety standards for food, cleanliness, and shop safety.
• Maintain personal hygiene and follow Potbelly uniform standards.
• Handle raw and finished waste according to established procedures.
• Engage in friendly conversation with customers in line and act with a sense of urgency toward all customers.
• Discuss Potbelly history with customers.
• Restock food line, chips, and cooler.
• Work multiple stations (load, dress, shakes, cash, prep, front) as directed by management.
• Prepare meats, cheeses, bread, vegetables, and condiments for sandwiches and salads.
• Prepare shakes, cookies, soups, and other food items.
• If 18 or older, use and clean the automatic slicer and manual chicken slicer.
• Clean and maintain all areas of the shop, including dining room, service line, kitchen, restrooms, tables, floors, counters, walk-in cooler, food prep stations, and restroom fixtures.
• Wash dishes and take out the trash.
• Operate cash register, handle and balance cash, and follow all cash handling procedures.
• Effectively handle customer complaints and issues.
• Take delivery, catering, and pickup orders accurately over the phone.
• Deliver catering orders as detailed in the Catering Driver and Delivery Agreement.
• Perform other duties as assigned.

Requirements

• Must represent Potbelly Advantage and Our Values.
• Must be at least 16 years of age.
• Must complete a Food Handler course and exam per jurisdictional requirements (failure to do so will result in termination).
• Must be friendly and customer service-oriented with strong verbal communication skills.
• Must possess neat and clean hygiene.
• Ability to handle a knife confidently.
• Must be able to work in a fast-paced environment and have a sense of urgency.
• Ability to work as a team player.
• Ability to comprehend and communicate in English via verbal and written communication.

Physical Demands

• Ability to stand and walk a minimum of 5 hours or as needed.
• Must be able to exert well-paced and frequent mobility for periods of up to 3 hours or as needed.
• Must be able to work a flexible schedule, including a minimum of 2 shifts per week.
• Be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Will frequently reach, feel, bend, stoop, carry, finely manipulate, and key in data.
• Able to work in both warm and cool environments, indoors (95%) and outdoors (5%).
• Must be able to tolerate higher levels of noise from music, customers, and employee traffic.
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood, and shellfish.