Restaurant Team Member

About the Role

A Potbelly Associate provides customers with an excellent experience by delivering fast, friendly, and accurate service and a quality, consistent product in a clean and inviting environment while upholding Potbelly Values.

Responsibilities

• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently per Potbelly recipe manual standards.
• Provide fast, friendly, and accurate service to customers.
• Comply with health and safety standards for food, cleanliness, and shop safety.
• Maintain personal hygiene and follow Potbelly uniform standards.
• Handle raw and finished waste according to established procedures.
• Engage in friendly conversation with customers in line and act with a sense of urgency.
• Discuss Potbelly history with customers.
• Restock food line, chips, and cooler.
• Work multiple stations (load, dress, shakes, cash, prep, front) as directed by management.
• Prepare meats, cheeses, bread, vegetables, and condiments for sandwiches and salads.
• Prepare shakes, cookies, soups, and other food items.
• If 18 or older, use and clean the automatic slicer and manual chicken slicer.
• Clean and maintain all areas of the shop, including dining room, service line, kitchen, restrooms, walk-in cooler, food prep stations, and floors.
• Operate cash register, handle cash, and follow cash handling procedures.
• Effectively handle customer complaints and issues.
• Take delivery, catering, and pickup orders accurately over the phone.
• Deliver catering orders as detailed in the Catering Driver and Delivery Agreement.
• Perform other duties as assigned.

Requirements

• Ability to stand and walk a minimum of 5 hours or as needed.
• Exert well-paced and frequent mobility for periods of up to 3 hours.
• Flexible work schedule, including a minimum of 2 shifts per week.
• Lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Frequently reach, feel, bend, stoop, carry, and perform fine manipulation.
• Able to work in warm and cool environments, indoors (95%) and outdoors (5%).
• Tolerate higher noise levels from music, customers, and employee traffic.
• Tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood, and shellfish.

Qualifications

• Must be at least 16 years of age.
• Must represent Potbelly Advantage and Our Values.
• Required to complete a Food Handler course and exam per jurisdictional requirements.
• Friendly and customer service-oriented.
• Strong verbal communication skills and neat hygiene.
• Ability to handle a knife confidently.
• Ability to work in a fast-paced environment with a sense of urgency.
• Ability to work as a team player.
• Ability to comprehend and communicate in English via verbal and written communication.