Restaurant Supervisor - The Abbey Inn & Spa

About The Abbey Inn & Spa

Nestled above the Hudson River, The Abbey Inn & Spa is a boutique luxury destination committed to delivering exceptional hospitality and memorable guest experiences. The Restaurant Supervisor plays a key role in supporting service excellence and operational success across the property's dining venues.

Position Overview

The Restaurant Supervisor oversees the daily operation of the restaurant and related dining services, ensuring exceptional guest experiences, efficient service delivery, staff supervision, and adherence to company standards. This position provides hands-on leadership, supports employee development, and works closely with culinary and management teams to maintain operational excellence.

Key Responsibilities

• Responsible for supervising daily restaurant operations including breakfast, lunch, dinner, room service, and special events as assigned.
• Ensure service standards are consistently executed across all dining outlets.
• Assist with banquet and event execution to ensure guest satisfaction.
• Maintain a visible presence on the floor and support team members during service.
• Address guest concerns promptly and professionally.
• Monitor guest feedback and communicate opportunities for improvement.
• Train, coach, and mentor front-of-house associates.
• Aid with scheduling, shift assignments, and labor management.
• Support onboarding and performance management activities.
• Ensure compliance with health, safety, sanitation, and alcohol service regulations.
• Collaborate with culinary and management teams on menu rollouts, promotions, and special events.
• Maintain cleanliness, organization, and presentation standards throughout restaurant areas.

Qualifications

• 2–4 years of restaurant, hotel, or food & beverage supervisory experience.
• Strong knowledge of front-of-house operations and guest service standards.
• Excellent leadership, communication, and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Experience training and motivating team members.
• Flexible schedule including evenings, weekends, and holidays.