Restaurant Supervisor Lead

Summary

The Restaurant Supervisor Lead is the second in command on the store leadership team. You lead, coach and develop the skills of Shift Supervisors and Squad Crew while learning restaurant operations skill side by side with the General Manager.

Key Responsibilities

- Set and sustain the tone of the shift, keeping the energy high. - Create positive vibes and a welcoming atmosphere for both Squad Crew and customers. - Keyholder cash handling responsibilities. - Listen, acknowledge and resolve any Squad crew and/or customer concerns. Escalate issues that require resolution restaurant general manager as appropriate. - Manage shift duties checklists and address/escalate any equipment malfunctions. - Focus on the growth and well-being of the Squad and celebrate wins.

Required Qualifications

- Minimum of 1 year of customer service or restaurant experience. - Must be at least 18 years old. - Previous experience coaching, teaching and inspiring others. - Proven success in following and enforcing processes and standards; correcting and coaching in a compassionate manner. - Customer service skills and a proven ability to remain calm and focused.

Benefits

- Medical, dental and vision insurance. - Week of paid vacation. - Paid Sick Time. - 401(k) retirement. - FREE pizza, salad, and beverages. - Pet insurance. - Discounted gym membership. - Free counseling sessions.