Restaurant Supervisor Bear Mountain

Compensation: $24.00 USD hourly

About the role

We are seeking an experienced, hands-on Front-of-House Restaurant Supervisor to help lead daily operations in a busy, high-volume restaurant. The ideal candidate is a visible and confident leader who remains calm under pressure, communicates clearly, and understands how to create an efficient operation while delivering genuine hospitality.

Responsibilities

• Supervise daily front-of-house operations, including opening, service, shift changes, and closing procedures.
• Maintain a strong management presence on the dining room floor throughout the shift.
• Lead pre-shift meetings and communicate daily specials, reservations, events, service expectations, and operational concerns.
• Assign stations and side work based on anticipated business levels and staffing needs.
• Monitor the guest experience and ensure that service is friendly, attentive, accurate, and efficient.
• Respond promptly and professionally to guest concerns, food issues, service delays, and special requests.
• Support servers, hosts, bartenders, bussers, food runners, and cashiers during high-volume periods.
• Train, coach, and provide clear direction to front-of-house employees.
• Ensure opening, closing, sanitation, safety, and service checklists are completed accurately.
• Monitor table flow, reservations, seating, ticket times, and communication between the front and back of the house.
• Conduct table visits and follow up with guests to confirm satisfaction.
• Maintain cleanliness, organization, sanitation, and professional presentation throughout all guest-facing areas.
• Assist with cash handling, register reconciliation, daily sales reporting, refunds, voids, and preparation of deposits.
• Verify that cash drawers and financial paperwork are accurate and properly secured.
• Help control labor, supplies, product use, and other departmental costs.
• Report staffing, equipment, safety, maintenance, and operational concerns to management.
• Promote a respectful, professional, and team-oriented work environment.
• Perform other duties as assigned by restaurant management.

Requirements

• Previous front-of-house restaurant experience required.
• Previous supervisory, lead server, captain, or shift-leader experience strongly preferred.
• Experience in a busy, full-service restaurant environment preferred.
• Strong guest-service and problem-solving skills.
• Ability to lead employees and provide clear, professional feedback.
• Strong communication, organizational, and basic mathematical skills.
• Experience with point-of-sale systems, cash handling, and daily reconciliation.
• Knowledge of restaurant sanitation and workplace safety practices.
• Ability to prioritize responsibilities and make sound decisions in a fast-paced environment.
• Professional appearance and demeanor.
• High school diploma or equivalent preferred.
• Must be available to work a flexible schedule, including weekends, evenings, and holidays.

Physical Requirements

• Ability to stand and walk for the majority of the workday.
• Frequent movement between the dining room, bar, kitchen, service stations, and other operational areas.
• Ability to bend, reach, carry, push, and lift up to 25 pounds.
• Ability to work in areas with varying temperatures, including kitchens, refrigerators, and outdoor service areas.
• Ability to communicate clearly with guests, employees, and managers in a busy restaurant environment.
• Physical attendance at the assigned location is required to perform the essential functions of the position.

Equipment Used

• Restaurant point-of-sale system
• Cash registers and payment-processing equipment
• Telephone and reservation systems
• Computers, tablets, calculators, and standard restaurant equipment

What We Are Looking For

We are looking for a visible and confident leader who remains calm under pressure, communicates clearly, and understands how to create an efficient operation while delivering genuine hospitality.