Restaurant Supervisor at Two One Restaurant | $21-$24 per hour!

About the role

Renaissance Westerville Hotel, one of the top-performing Renaissance Hotels in the country, is seeking an energetic, service-focused Restaurant Supervisor to join their award-winning team.

Responsibilities

• Lead and support front-of-house teams during restaurant, bar, and room service operations.
• Open and close shifts in alignment with prescribed checklists and operational standards.
• Train, maintain, and enforce all service standards using approved menus, tools, and resources.
• Maintain a safe and sanitary environment for guests and associates; report any unsafe conditions.
• Evaluate business volume and adjust staffing levels and overtime accordingly.
• Conduct daily taste panels and menu classes for staff to maintain product knowledge and quality.
• Empower associates to resolve guest concerns and deliver outstanding hospitality.
• Participate in associate meetings, training sessions, and team development initiatives.
• Manage restaurant party bookings, hospitality suite orders, and ensure effective communication across departments.
• Assist with guest service during peak hours, including seating, service support, and guest interactions.
• Oversee daily side work and ensure stations are reset and detailed according to SOPs.
• Manage repair and maintenance needs through proper work order procedures.

Qualifications & Requirements

• Previous restaurant leadership or supervisory experience preferred, ideally in an upscale or full-service environment.
• Strong interpersonal skills with the ability to motivate, train, and support diverse teams.
• Excellent communication and guest-service abilities.
• Ability to remain calm and professional in a fast-paced, high-volume atmosphere.
• Strong organizational and time-management skills.
• Availability to work flexible hours, including nights, weekends, and holidays as needed.
• Commitment to upholding Concord Hospitality’s service standards and cultural values.