Restaurant Shift Supervisor
About the role
The role involves ensuring guests are properly greeted, seated, and served. It also includes resolving guest complaints, managing cash and credit card transactions, maintaining facility and equipment, monitoring food temperatures, training employees, and verifying that all menu items are prepared and served according to standards.
Responsibilities
- Ensures proper greeting, seating, and serving of guests.
- Resolves guest complaints effectively.
- Manages cash, credit card information, and guest checks.
- Maintains proper control of the facility and equipment through preventive maintenance, repairs, security measures, and adherence to safety and sanitation requirements.
- Maintains proper temperature control of food during handling.
- Trains employees during shifts to ensure proper and productive performance.
- Takes responsibility for preparing and serving menu items according to standards.
- Anticipates and corrects system breakdowns to enhance guest satisfaction.
- Communicates with the Manager on Duty and coworkers about product/service deficiencies, equipment, safety problems, etc.
- Manages change fund, cash register, and guest check control.
Requirements
- Basic skills in sanitation, safety, and customer service taught through in-house training.
- Trustworthy; capable of dealing with payment of guest checks and operating the cash register.
- Clear communication skills.
- Ability to coordinate multiple tasks simultaneously.
- Frequent reaching, bending, pushing, and pulling.
- Frequent standing and walking.
- Exposure to heat, steam, smoke, cold, and odors.
- Must be able to lift and carry serving trays weighing up to 20 pounds for distances up to 30 feet.
- Must be able to fit through an opening 30 inches wide.
Qualifications
- High level of mobility and flexibility.
- Ability to work irregular hours under heavy stress and pressure during peak times.
- High level of coordination.
Skills
- Customer service skills.
- Problem-solving abilities.
- Attention to detail.
- Ability to manage multiple tasks simultaneously.
Benefits
- Comprehensive health benefits including medical, dental, vision, and more.
- Flexible schedule.
- Employee discount program.
- Development pathway with step-by-step career growth.
- 3 college credits for completing manager training.
- Get paid daily through Daily Pay!
- 401(k) retirement savings with company match.
- All-you-can-eat pancakes and meal discounts!
Pay
Competitive pay with service award incentive.
Schedule
Immediate Family Members are also eligible.
Benefits
- Comprehensive health benefits including medical, dental, vision, and more.
- 401(k) retirement savings with company match.
- Flexible schedule.
- All-you-can-eat pancakes and meal discounts!
Pay
Get paid daily through Daily Pay!
Equal Opportunity Employer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
About the Company
Founded in 1958, Perkins® operates 277 restaurants in 32 states and two Canadian provinces. The Perkins system includes 81 company-owned and operated restaurants and 196 franchised units. Perkins American Food Co. is a dining favorite with a solid and respected reputation in the marketplace. The longevity and success of Perkins American Food Co. is largely attributed to the concept's ability to adapt to shifts in consumer dining trends and evolving taste preferences while delivering homestyle goodness that guests crave. Perkins updates its menu with fresh, flavorful, and innovative items, and takes pride in providing exceptional service and experience.
Join Our Success
If you want to work and grow with a company that has a proven track record of success, a strong commitment to its employees, and provides the best in the industry, you are in the right place!